Retail Queue Management System - Qwaiting

Crowd-free Welcome to Your Store with Retail Digital Solutions

Our system is capable of organizing appointments, managing queues and monitoring the number of people in the retail store. We have helped thousands of businesses in transforming the shopping experience for their customers.

customer Check-in

Customer Check-in:

  • Choose between walk-in or online check-in options.
  • Make a selection: either use a kiosk or scan the QR code.
  • Quick data entry.
  • Automatically generate a unique ticket ID.
update the customers

Update the Customers:

  • Real-time notifications through SMS or email.
  • Customizable alerts including relevant details about the service.
  • Digital displays or mobile apps to showcase the current status of the queue.
  • Transparent retail waitlist updates.
quick service

Quick Service:

  • Efficient queue management: Customers come as per their turn.
  • Payment convenience.
  • Process retail bills or invoices.
  • Closure and feedback.

#1 Cloud-Based Queue Management System

Shorter your customer wait time with #1 Cloud-Based Queue Management Software Today! Our queue management software helps businesses enhance your productivity and reputation by satisfying your customers.

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Advanced Features of Retail Queue Platform

no-contact system

No-contact System

A retail queue system allows customers to join the queue by scanning the QR code using any device, without the need for physical tokens or hardware. Our system provides a safe and efficient way for customers to enter the retail store.

Resource Planning and Staff Allocation

Resource Planning and Staff Allocation

Qwaiting helps in scheduling and assigning staff members to different tasks and areas of the retail outlet based on customer traffic and needs. Avoid the situation of understaffing and overstaffing for a seamless customer experience.

Digital Signage Solution

Digital Signage Solution

Retail queue systems can integrate with digital screens which communicate with customers about newly launched retail products, promotions, and their average waiting time for buying the goods.

Retail Business Intelligence

Retail Business Intelligence

Retailers can access analytical reports on customer preferences, inventory management, and the sales performance of each retail branch store to identify areas for improvement and make data-driven business decisions.

Capacity Tracking

Capacity Tracking

Automatically monitor customer entries and exits to effectively manage store capacity. When the store reaches full capacity, customers can easily join a virtual waitlist.

Customer Feedback

Customer Feedback

Effectively handle customer feedback across all retail branch outlets to gain a complete understanding of customer opinions. Plus, this feature can be integrated with social media handles to ensure feedback is collected from diverse sources.

Supercharge Your Retail Business

Reduced Wait Times

Reduced Wait Times

  • Customers can move freely, and be notified when their turn arrives.
  • Virtual queues enhance staff productivity, reducing customer wait times.
  • Shorter queues lead to meaningful and faster customer interactions.
Improve Staff Efficiency

Manage Retail Customer Data

  • Customized dashboard for managing all retail customer profiles.
  • Access to past customer information for future reference or creating marketing campaigns.
  • Data can be accessible from any Android and IOS device in any place.
Boost Sales and Generate More Revenue

Boost Sales and Generate More Revenue

  • Shortening waiting times leads to making additional purchases in the retail store.
  • Anticipates retail peak times and optimizes staffing for higher revenue potential.
  • Providing personalized service improves the conversion of opportunities to sales.
Enhanced Customer Loyalty

Enhanced Customer Loyalty

  • Eliminates crowded areas and promotes a hassle-free shopping experience.
  • Clear and timely communication with customers strengthens their loyalty and increases the retention rate.
  • Data-driven decision-making (such as taking action on customer feedback to make them feel valued)
Easy and Less Setup Cost

Easy and Less Setup Cost

  • No additional hardware is required.
  • Quick setup time to make it operational across all your retail branches.
  • Minimizes the need for additional resources.


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Where We Can Use Retail Queue System?



Retail queue management software is frequently used in grocery stores and supermarkets to manage lines at regular checkouts and self-checkout stations.



Medical stores utilize retail queuing systems to help customers wait for prescription pickups or consult with pharmacists.

Retail Outlets

Retail Outlets

Various types of retail stores, including clothing stores and electronics shops, can benefit from queue systems to improve customer service during peak hours.



Quick-service restaurants use a retail queue system to manage lines at order counters, ensuring a smooth and timely ordering process.



Helps to inform your customers in the queue about their average waiting times so that they can spend their time doing other work instead of waiting in the salons.

Mobile Stores

Mobile Stores

Mobile Stores offer repair and service options for their IOS & Android products. A retail queue system can be implemented in these areas to coordinate customer check-ins and pickups.

Empower Your Customers to Wait Wherever They Want With Qwaiting Solutions

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Trusted by 65K+ Customers Globally

We are a leading provider of Queue Management solutions that solve multiple, complex business problems of the companies. Businesses from more than 120+ countries around the world use Qwaiting to improve there customer journeys

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  • hospital at maayo
  • ministry of hajj and umrah
  • tatapwer ddl
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  • NTUC_FairPrice
  • Ministry of Education
  • MSQ
  • MND Singapore
  • Current Corporate Signature
  • MOH
  • Ban Leong
  • Changi Airport
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  • cortinawatch
  • subway
  • TianPo
  • grab
  • Inland-Revenue-Authority
  • Ministry-of-Manpower
  • NLB
  • ntuc-learning-hub
  • Raffles-Medical-Group
  • service-SG
  • Singapore-Medical
  • apollo hospoitals

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Frequently Asked Questions

Does the system support appointment scheduling?

Our retail queue management systems allow customers to book any time slot for any retail service. This significantly helps in better managing customer footfalls and reducing their wait times.

How easy is it to train retail staff to use queuing software?

Qwaiting retail queue system has a user-friendly interface. The solution offers many training sessions or tutorials to ensure that staff can efficiently operate the system and drive success.

What kind of technical support is offered?

The retail queue management system provides 24/7 online support to address any issues or updates quickly for a seamless customer experience.

Can the system be integrated with customer feedback mechanisms?

Yes, you can easily integrate our retail queueing system with customer feedback tools. This allows businesses to gather valuable insights into customer satisfaction and areas for improvement.

Can retailers access queue information remotely for every retail outlet owned by them?

Yes, retailers can easily access all the information on a single dashboard for every retail store owned by them.

Experience the future of Retail Queue with Qwaiting!

Ready to transform customers' experiences? Take the leap towards a more efficient and customer-centric approach with Qwaiting.

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Trusted by 65K+ Customers Globally

We are a leading provider of queue management solutions that solve multiple, complex business problems for companies. Businesses from more than 120+ countries around the world use Qwaiting to improve their customer journey.

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