Retail Customer Queue Management System - Qwaiting

Queues are inevitable in retail. Yet, when shoppers wait and don’t perceive good service, the negative impact on the business and decline in loyalty of customers. Qwaiting helps retailers to manage queues effectively by turning waiting customers into profitable guests. We are global leaders in customer experience and queue management solutions.


World-leading Retail Management Software to Automate and Manage the Visitor Flow

  • We recognize the value of customer satisfaction and convenience for all, and how this directly influences customer buying behavior.
  • Our store management system can organize your customer flow and lessen the load on your retail staff while also enhancing performance and customer service.
  • With thousands of installations around the world, Qwaiting offers solutions that are used to manage, measure, and improve each customer interaction, from the initial welcome to making a purchase and after-sales service.

Connect with your customers and increase their visits to the store

  • Our Queue Management and store management system allow you to create customer journeys that will transform their experience and make them more loyal to your business.
  • A queue system gives you visibility and control of your customer flows resulting in less stress for both customers and personnel.
  • This leads to increased customer satisfaction and a higher number of who like your store, buy more and come back more often.

Get A Competitive Edge With Customized Retail Solution

  • We build customized solutions that meet your unique needs and make sure they fit perfectly in your retail environment.
  • It enables multiple branches across different geographies to be monitored from one common dashboard.
  • Customers can relax and browse, or even step out to make other purchases, knowing they are next in line to be served.
  • Get analytics of customer journey to know high-value deals for cross-selling and up-sell.

Actionable Insights To Your Retail Business

  • Use the power of data and analytics with the Qwaiting retail customer service tool. Get reports on customer behavior and the performance of your branch.
  • Comprehensive Appointment Information, such as show rates, no-shows, walk-in visits Vs a number of appointments.
  • Actual and approximate waiting times, number of waiting customers, and average transaction times.
  • Employee and branch performance is estimated by service level indicators such as SLA and KPI.
  • NPS and Customer Feedback

Increase The Service Level For Shoppers

Our integrated queue management system is scalable and flexible enough to enhance any in-store process, from check out to customer service. Built for speed, convenience, and control, it enables customers to join a queue before arriving at the store or use other channels of communication to book appointments with staff.

It is not just a simple queue management system, but an entire service management solution that provides a way to communicate to shoppers and customers within your stores, outside the stores, and at events.

Qwaiting Solutions

Empower Your Customers to Wait Wherever
They Want With Qwaiting Solutions


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