Virtual queues for virtual service delivery allow the customers to book a mobile ticket, eliminate in-person visits, monitor the progress in real-time, and get notifications. You have everything you require with Qwaiting- in the palm of your hand.
Qwaiting virtual queuing systems are a robust method to change the way you do business and serve potential customers. Eliminate the physical waitings and the needs of in-person visits by managing human resources and staffing more effectively with an all-in-one solution.
Time is money-we all know that! Wasting it with an inappropriate solution is not a thing.
Qwaiting was built for solving a global and fundamental human issue: "wasting time in waiting in line". We acknowledge the benefit of saving time as the major perspective of modern technology. By implementing the functional solution to the antiquated practice of waiting, Qwaiting is changing the manner the world waits.
When the customers wait remotely, safe queuing and social distancing can be implemented on the premise. The virtual queuing integrates online to onsite journey by manifesting valuable analytics. With a virtual waiting line management system, you can:
The customers scan the QR code or they get assisted by the mobile concierge staff or member. While checking in, they can choose the services they need.
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After that, the customers will receive a mobile ticket. It shows them the timing or schedule of their turn. Meanwhile, they can do their chores.
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When the turn is approachable, the customers will receive a reminder and hence, make their presence.
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Allow customers to use Qwaiting for virtual queuing on their mobile phones. From the mobile ticket system, the customers can be in line before arrival and get notified about the updates.
Inform the visitors regarding the reminders and the updates in their customer journey. Leverage the messaging service for sending booking confirmations, distributing contactless tickets and appointment reminders.
Enable the customers to schedule their bookings online. It permits them to plan and eliminate unscheduled walk-ins; therefore reduce waiting time and offer a greater customer experience.
Gain real-time information for optimizing the operations, with comprehensive reports and statistics for improving the services.
Boost staff mobility and assure resource optimization with the apps. Qwaiting permits the customers to assist the customers efficiently and quickly; with every information at their fingertips.
Get customer feedback for enhancing service quality. After their visit, an invitation will be sent for an online survey, designed for convenience and ease.
We have extensive exposure in equipping service areas in government organizations, hospitals, restaurants, retail stores, etc. Qwaiting virtual systems help authorize you a step further in providing a seamless customer experience.
The benefits of Virtual Queuing solutions are undeniable. Request a 14 days trial demo, and learn how it could help improve customer satisfaction and employee productivity!