People Counting Software | People Counter Sensor

people counting People Counting System.

Visitor Analytics for the Physical Spaces.

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3D Pro2™

World’s Top Selling People Counter Machine

One counter at the door is all you need to handle everything effortlessly.

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One Device, 9 Business Metrics

All the data you will ever need to understand customer behaviour.

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Visitor Count
Outside Traffic
Visit Duration
Turn-in Rate
Returning Customer

Visitor Count

Visitor Count

Our visitor counting system detects and measures the number of people visiting your store. It counts people both in and out simultaneously using 3D stereovision video counting and advanced tracking algorithms, ensuring an accuracy of 95% and above. Perfect for People Counting in Queue, it provides precise tracking of visitors at all times.

Outside Traffic

Outside Traffic

Our People Counting Solution measures the number of people passing by your store by detecting smart devices via BLE and WiFi Counting. Gain insights into valuable metrics, such as missed sales opportunities during non-operating hours and the conversion rate from passers-by to in-store visitors.

Visit Duration

Visit Duration

The visit duration, or visitor dwell time, is measured based on signals emitted from smart devices. This helps retailers estimate when visitors enter and exit the store, providing insights into the average length of customer stays. It analyses the dwell time and sales transactions and allows management to identify areas for improving store operations.

Turn-in Rate

Turn-in Rate

The turn-in rate shows how many people enter your store. You can calculate this percentage by combining outside traffic data with visitor counts. This helps you understand how effective your storefront is at attracting passersby. The turn-in rate is key to understanding the customer journey and improving conversions. It also provides valuable insights into store performance and highlights potential areas for growth.

Returning Customer

Returning Customer

Returning customers are individuals who revisit your store within a specific timeframe. For example, it shows customers who have visited multiple times in the past three months. This data helps track customer loyalty and patterns in visit frequency. It provides insights into the shopping behaviors of returning clients. These patterns can help improve customer retention strategies.

Key Performance Indicator (KPI)

Easily access all the performance metrics you need through a simple and intuitive interface, helping you make informed decisions at the right moment.

  • Real-time store performance tracking
  • Actionable insights with recommended actions
  • Customisable dashboards to fit your needs
  • Complete executive reports for strategic decision-making
Learn more about data analytics

Who Uses Customer Counting Data?

Corporate Director

View the overall performance of retail stores, offer a holistic perspective on footfall trends, and review performance against company goals.

Regional Managers

Compare store performance against regional goals. Reward top performers and schedule visits to stores needing attention.

Marketing Leaders

Compare event ROI, identify patterns, and optimise marketing strategies by assessing the footfall pattern of individual events.

Data Scientists

Offers analytical tools like pivot tables, empowering data scientists in their investigative analysis of footfall data.

Store Managers

Monitor real-time sales and footfall performance on the go. Allocate staff according to store traffic forecasting to ensure adequate coverage.

Store Employees

Real-time sales dashboards provide actionable recommendations, motivating staff to achieve sales targets.

Integrate with your BI Systems

Integrating footfall and other data metrics into third-party Business Intelligence (BI) systems like PowerBI enables businesses to create a centralised view of data analytics.

Empowering Users with Easy-to-Use Design and Robust Features

Our people counting software provides ready-made templates for easy use. It enables retailers to gain insights for optimising operations and boosting sales conversions.

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Equipment and software installation

Insightful comparative counting metrics

Easy integration with your internal systems

Customer support and training

Device monitoring & maintenance

Pricing & Plan

In/Out Counting

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For Small Businesses:

  • Simple People Counting with 1x FoofallCam 3D Pro2
  • Staff Exclusion with 1x Staff Exclusion Button
  • Complimentary software access with limited dashboard and report

Features you’ll have:

Visitor Count (In/Out), Visit Durations, Outside Traffic, Turn in rate, Returning Visitors, Purchasing Groups, Group Size, Staff Exclusion

In/Out Counting

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For Mid-Size to Large Businesses:

  • Simple People Counting with 1x FoofallCam 3D Pro2
  • Staff Exclusion with 1x Staff Exclusion Button
  • Visitor Demographic with 1x FaceCam
  • Live Footfall and Sales Data with 1x Sales Ticker
  • Complimentary software access

Features you’ll have:

Visitor Count (In/Out), Visit Durations, Outside Traffic, Turn in rate, Returning Visitors, Purchasing Groups, Group Size, Staff Exclusion, Sales Target Tracking, Visitor Demographics (Age, Gender, Mood)

*All users are entitled to one year of access to the Professional edition upon purchasing the system. If you choose not to continue the subscription at the end of the first year, you will still enjoy access to the Free edition, which provides the basic people counting metrics needed to maintain the system.

Accurate People Counting for All Environment

We provide people counting sensors equipped with various counting technologies to accommodate diverse business requirements. Each counting technology is tailored for the specific use case within its usage environment.

3D Pro2™

3D People Counter for Door Counting

3D ProWave™

mmWave Sensor for Larger Area

3D Mini™

ToF Sensor for Single Door Entrance

Mesh Hub™

Networking Gateway for IoT devices

FaceCam™

AI-Powered Facial Recognition Sensor

Centroid™

AI Video Analytics for Existing CCTVs

SpaceSense™

PiR Presence Detector

Sales Ticker™

Live Sales Progress Tracker

3D People Counter for Standard Ceiling Height

This flagship people counter, designed for entrance counting, with unparalleled accuracy of up to 99%.

  • 3D Stereo Vision and A.I. Analytics
  • Mounting Heights: 2.1m - 4.5m
  • Suitable for retail stores and shopping malls

Activity Tracking Sensor for Larger Area

The People Counter Sensor is designed to provide anonymous counting at the source. It ensures full privacy for people, with no video recording involved.

  • Millimetre Wave Sensor
  • 120 degree super wide coverage
  • Can count people even in sitting position
  • Suitable for larger areas, e.g.: office collaboration areas

ToF Sensor for Single-Door Entrance

Cost effective people counter for single door, designed to count even under low light or complete darkness.

  • Time-of-Flight (ToF) Sensor
  • Total privacy - No camera
  • Mounting Heights: 1.9m - 3.0m
  • Suitable for meeting rooms and washrooms

AI Video Analytics for Existing CCTV System

Integrate AI analytics into your CCTV system to enhance cost efficiency without any extra infrastructure costs.

  • AI video analytics for people detection and tracking
  • Works with any IP CCTV cameras
  • Supports up to 8x areas of interest
  • Suitable for retail, shopping malls and public venues

AI-Powered Facial Recognition Sensor

Designed to capture faces at eye-level for higher accuracy on facial detection and analysis.

  • Adaptive AI Analytics Camera Sensor
  • Lightweight, flexible mounting options
  • AI-based image processing
  • Demographic analysis for customer profiling

Networking Gateway for IoT Sensors Gateway

Designed primarily as a Network Gateway for our IoT devices, it also supports third-party sensors.

  • Multiple network variants available
  • Connect up to 50 IoT devices
  • Standalone Mesh Network with daisy-chaining
  • Ultra low power consumption

Key Features of People Counting System

Entrance Counting

The most essential people counting data all businesses need is to measure visitor numbers at entrance, helping in understanding traffic trends.

U-Turns Not Counted

If a person doesn't fully enter your premise and leaves, their count won't be included, ensuring that the actual conversion rate is reflected.

Child Filter

Utilising the 3D depth map, our people counter can differentiate between adults and children, excluding children from the count.

Group Count

Identify “groups” by analysing the proximity and timing of individuals; “purchasing group” metric is often more relevant than individual counts.

Employee Exclusion

Distinguish employees from visitors with staff exclusion methods, achieving a more accurate footfall count for realistic sales conversions.

Privacy Filters

We offer three levels of privacy filters to ensure no personally identifiable information is captured. Contact us to learn more.

Complete People Counting Software with Powerful Features

Report Templates

More than 60 reports available, catering to 10 industry use cases.

Custom Dashboards

Build your dashboard with your preferred metrics and data views.

Unlimited Users

No extra cost for user access within the same enterprise.

Integrate Systems

Works with your existing BI and other third party systems.

Daily Footfall Trend

The most basic and essential data metrics for businesses:

  • “How many people visited my premise today?”
  • “How is this week’s traffic performance compared to last week?”
  • “Is the footfall pattern similar to last year’s trend?”

Identify the Peak Hours

Identifying peak and off-peak footfall patterns helps business owners and managers make actionable decisions based on traffic insights,

  • Staff allocation
  • Marketing event planning
  • Operation optimisation based on predictions

Visitor Journey

Analyse the user journey upon visiting your premises, utilising heatmaps and area polygons to identify the most and least popular areas. This includes:

  • Identifying the most and least popular items based on engagement rate
  • Optimising merchandise placement
  • Making promotional planning decisions

Predictive Analytics

AI predictive modeling utilises historical traffic data and other datasets (sales, store, staff, weather, demographics, etc.) to accurately forecast future data patterns and trends, enabling better planning.

Live Data Monitoring

Provide real-time data insights, empowering businesses to take immediate actions based on footfall trends and configurable business rules. This includes:

  • Instant notifications and alerts
  • Action logs for tracking and review
  • Ensuring SLA compliance and enhancing operational efficiency.

Enterprise SSO

Seamlessly access multiple systems, including V9 Cloud, with a single login. V9 Cloud supports SSO integration and Active Directory, enabling seamless user authentication and access management across platforms.

Integrate with your BI Systems

V9 Cloud integrates footfall data into customers' BI systems such as Tableau, PowerBI, and ERP systems, providing comprehensive visibility and streamlining integration management for centralised data viewing through a single platform.

3D Pro2 People Counting System

The 3D Pro2 People Counting System is manufactured in the U.K. It is the world’s best-selling people counter. Vertical integration and high production volumes significantly reduce costs. It offers exceptional pricing without sacrificing quality or performance. With a wide array of multifunctional features, this system provides a versatile and reliable solution for businesses of all sizes.

People Counting V9: Visitor Analytics for Physical Spaces

People Counting V9 software allows you to extract data insights without requiring any technical training. It has helped thousands of store owners improve their revenue and operational efficiency.

Learn more about the software

Integrate AI Analytics for Enhanced Efficiency

Integrate AI analytics into your CCTV system to boost cost efficiency without any additional infrastructure costs.

Products > peoplecounting 3D Pro2

People Counting 3D Pro2™

  • AI Powered 3D Stereo Vision People Counting
  • Superior Processing power- improved 3D counting accuracy
  • Low-light/ Night mode counting
  • Splash-proof
  • Staff Exclusion
  • Easy to Install and Set Up
  • peoplecounting In-House Manufactured Product: Made in the UK
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The People Counting 3D Pro2™ is designed for low-ceiling spaces (as low as 2.1m). It has a powerful 1.2GHz Quadcore processor for better performance and uses advanced technology to accurately identify people by analysing depth, color, and texture, not just color alone.

Highest Accuracy

Our People Counting System combines 3D stereoscopic image processing, AI video analytics, and advanced tracking algorithms to achieve up to 99.5% accuracy.

One Device, 9 Business Metrics

Get all the data you need to understand customer behavior. Explore all the metric features here.

Visitor Count
Outside Traffic
Visit Duration
Turn-in Rate
Returning Customer

Visitor Count

Visitor Count

The 3D Pro2 people counter can detect and measure the number of people visiting your store. Utilising 3D stereovision video counting and advanced tracking algorithms, it can perform bidirectional counting, which counts in and out simultaneously, achieving a counting accuracy of 95% and above.

Outside Traffic

Outside Traffic

People Counting can measure the number of people passing by your store by detecting smart devices via BLE and WiFi Counting. Gain insights into valuable metrics such as the number of potential sales opportunities missed during non-operating hours and the conversion rate of passer-by to in-store visitors.

Visit Duration

Visit Duration

The visit duration, or visitor dwell time, is measured based on the signals emitted from smart devices. This enables retailers to approximate when visitors entered and exited the store, providing insights into the average length of customer stays. Analysing dwell time and sales transactions allows management to identify areas for enhancing store operations.

Turn-in Rate

Turn-in Rate

By combining outside traffic data with visitor counts, retailers can determine the percentage of passersby who ultimately visit the store, known as the turn-in rate or storefront conversion rate. This metric is also a crucial element of the customer journey.

Returning Customer

Returning Customer

Returning Customers denotes individuals who revisit within a specified timeframe. For instance, it provides insight into the breakdown of customers who have made multiple visits within the past three months. This data serves as a potential indicator of customer loyalty, revealing patterns in visit frequency and shopping behaviours among returning clientele.

Wi-Fi and BLE Counting

With Wi-Fi capturing technology, the people counter can detect the number of smart devices within the range of Wi-Fi detection. This technology, along with the Footfall Counting Sensor, helps provide accurate data on customer traffic by measuring both Wi-Fi and BLE signals.

Learn more about the processing of MAC Randomisation

Wider Coverage

By using dual wide-angle 160-degree fisheye lenses, a single device covers around 497 square feet at a ceiling height of 4.5 meters. This reduces the number of counters needed for entrances. The Footfall Counting Machine further improves accuracy in tracking customer traffic.

Aluminium Casing for Heat Dissipation

The People Counting system uses an aluminum enclosure that acts as an efficient heatsink. This ensures better heat dissipation, improving product reliability with a 25-year Mean Time to Failure (MTTF).

Splash-Proof Enclosure Prevents Device from Water Damage

Our People Counting Solution 3D Pro2 is designed with a splash-proof casing to reduce device failure rates. This ensures improved hardware reliability and protection against water damage.

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One Device, Multiple Applications

Supports multiple counting functions in a single device, in which users can use interchangeably or relocate to use for other functions.

  • People Counting at Entrances
  • Measure the queue length, waiting time and serving time
  • Track the visitor engagement at different zones of interest
  • Exclude Staff from the Counting
  • Monitor the customer journey
  • Measure the Group Size
  • Exclude Child from the Counting
  • Monitor customers’ shopping journey and engagement with products.

Production Specifications

Device Dimension (mm)

154 (W) x 59 (D) x 40 (H)

Packing Dimension (mm)

200 (W) x 170 (D) x 50 (H)

Weight

Device: 0.4 kg Packing: 0.86 kg

Camera

2x 5MP, 160°, 5MP omni-vision, 5647 camera modules, RAM 1GB

Illumination

Minimum 1 lux (with external Infrared light source)

Frame Rate

25 fps (Live Stream of counting will only display 320x420 resolution to reduce bandwidth sent to database for verification purpose)

Indicator

RGB LED status indicator

Casing

Made by Aluminium oxide alloy for dust resistance with 1mm tempered glass lens-covering.

IP Rating

IP64

Storage

Built-in, 8 GB Storage

Ideal Mounting Height

2.1 metres – 4.5 metres

Operating Environment

Temperature 10°C to 45°C, Humidity 10% to 90%

Storage Environment

Temperature -40°C to 70°C, Humidity 10% to 95%

Tracking Technology

3D-Spacing Mapping Video Tracking Technology and background removal on static objects.

Field Upgradable

Manual / Auto Software upgrade

Power Over Ethernet

Yes (IEEE802.3at)

PoE Mode

Mode A/B

Voltage

48~56 VDC

Power Consumption

6W

Cabling

Cat5e/Cat6, 100Mbps

Origin

Made in the UK

Mounting Kits for 3D People Counters

Drop Pole for People Counter

Mounting Accessory for Premises with High Ceiling

Wall Mount Bracket for People Counter

Wall Mounting Accessory

Flush Mount Kit for 3D Pro2

Mounting Accessory for Discrete Recessed Ceiling Installation

FAQ

Does the counter accept PoE instead of PoE+?

Yes, our counters can work with both PoE and PoE+.

What type of plugs do people counting provide for people counter?

people counting provides 4 types of power cable to the international customer:

  • A. Type G
  • B. Type B
  • C. Type F
  • D. Type I

Users that are looking for other type of power cable will need to source from their local country, or they may choose from one of the power cable above that is compatible in their country.

If 2 counters are installed side by side in the same entrance, would it count the same person twice?

An individual will not be counted twice even if the counter coverage overlaps an area, this is due to people counting verification specialist having the expertise to exclude overlapping area from each counter.

How do I connect up the people counter?

How do I connect up the people counter?

Can the counter easily relocated after installed?

Yes, the counter can be easily relocated. You will need a Cat5e cable to connect the counter to the IT router. However, the accuracy of the counter would need to fine-tune again after relocated to ensure it could achieve 95% accuracy as different settings would need to apply for different environments.

People Counting Software for All Industries

Shopping Mall Foot Traffic

Shopping Mall Foot Traffic

Track shopper footfall to enhance operations and retail strategies. Use insights for mall leasing, marketing, and customer experience improvements.

Retail Store Analytics

Retail Store Analytics

Measure in-store foot traffic to boost customer engagement and refine product placement. Maximise sales conversion and retail efficiency potential.

Museum Patron Counting

Museum Patron Counting

Monitor visitor traffic and engagement within exhibits. Improve exhibit placement and enrich museum visitor experiences based on traffic data.

Library Patron Analytics

Library Patron Analytics

Count patrons and measure facility usage to justify funding and improve resource allocation. Enhance library services based on data insights.

Bus Service Planning

Bus Service Planning

Use passenger counting data to design bus routes, schedules, and improve transportation efficiency. Enhance urban planning with real-time data.

Washroom Efficiency Optimisation

Washroom Efficiency Optimisation

Utilise footfall data to adjust cleaning schedules and maintenance. Improve hygiene standards and reduce operational costs with demand-based scheduling.

Street Traffic Counting

Street Traffic Counting

Track pedestrian and vehicle movement in urban areas. Use insights to improve city planning, pedestrian safety, and traffic management.

Food Establishment Queues

Food Establishment Queues

Refine queue management for quick service restaurants (QSR). Improve customer experience by reducing wait times and streamlining service flow.

Airport Passenger Monitoring

Airport Passenger Monitoring

Track passenger flow through various airport terminals. Enhance security processes, reduce wait times, and improve operational efficiency with real-time data.

Supermarket Traffic Analysis

Supermarket Traffic Analysis

Measure customer foot traffic to adjust supermarket layout and checkout queues. Improve shopper experience and reduce waiting times at checkout.

University Campus Occupancy

University Campus Occupancy

Monitor classroom and facility occupancy across campuses. Improve resource allocation, adjust scheduling, and enhance student experience based on data.

Public Venue Monitoring

Public Venue Monitoring

Track occupancy in real-time to ensure crowd control and safety. Improve space usage and enhance visitor experiences during public events.

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