Connect over video the moment clients need you — No app required
Qwaiting allows you to join the video call in seconds without downloading any app or appointment booking.
- Real-time queueing with live ETAs
- Browser-based video
- Join from anywhere, anytime
Trusted by Leading Organizations Across Sectors
How Video Queue Works?
- Scan a QR code or click the link to the video queue page.
- Select services and enter email address and name to receive a link.
- Receive a message via mail or whatsapp when it's your turn.
- Join the session directly in the browser (No need to install any app).
- The queue screen will display live queue position and estimated wait time.
- Open the Agent Console to view the real-time queue.
- Call the next customer with one click. The customer joins instantly via their link.
- Transfer or escalate to another agent or department when needed.
- Add notes, outcomes, and dispositions for accurate reporting.
- Track SLAs with built-in timers, statuses, and performance dashboards.
- View capacity and workloads across teams or branches.
- Apply load balancing and priority rules (e.g., VIPs or scheduled callbacks).
- Access detailed reports on wait times, handling times, and customer drop-offs.
- With Video Queue, every customer, agent, and manager gets a smarter experience.
Built for Real-World Service Challenges
Appointments rarely fit the slot
Fixed bookings don't match real conversations. Overruns cause delays, short calls waste time. Video queue adapts dynamically so long calls.
Download fatigue kills show-up rates
Customers shouldn't need Zoom, Teams, or Meet for quick support. With Qwaiting, it's 100% browser-based. Tap the link, join instantly.
Poor visibility drives abandonment
When people can't see progress, they leave. Live queue and ETA keep customers engaged and reduce drop-offs.
Operational complexity
Multi-branch or multilingual? Video queue routes customers efficiently, balances workloads, and enforces SLAs — without requiring manual calendar juggling.
The Problem with Traditional Video Support
Traditional video calls can be rigid and inconvenient. Meetings often run late or end early, leaving agents idle and customers waiting. Requiring app downloads only adds more friction, slowing down simple support requests.
Skip Scheduled Calls: Connect Instantly
Qwaiting's advanced video queue removes confusion by letting customers join in real time and get served on a first-come, first-served basis. Benefits include
- No app or downloads needed
- Join calls instantly, no booking
- Receive call links via email or SMS
- Access from any browser
- See real-time queue updates
Key Features
Deliver real-time customer service that's simple for users and powerful for your teams.
No Appointments Required
Walk-in style, 24/7/always-on or business-hours only.
Instant Video Link
Secure, browser-based, single-tap access for customers.
Live Queue Position
Keep expectations clear, reduce uncertainty and drop-offs.
No Downloads Needed
Works seamlessly on Chrome, Safari, Edge, Firefox across devices.
Smart Notifications
Email/SMS confirmations, live queue updates, and join prompts.
Callbacks & Hold Options
Let users keep their place or request a callback.
Agent Tools
Warm transfer, notes, tags, and quick replies for efficient handling.
Admin Controls
Define hours, holidays, capacity caps, and SLA targets.
What the Agent Sees
Agents stay focused, resolve faster, and deliver better service without juggling calendars.
What the Customer Sees
Customers know exactly where they stand, how long it will take, and when to join, without apps, confusion, or frustration.
How Video Queue Beats Scheduled Appointments
Customer Effort: Download apps, juggle calendars Open link, join instantly in browser
Time Fit: Overruns/underruns disrupt the day adapts to actual conversation length
Visibility: Delays unclear live position + ETA always visible
No-Shows: High (due to friction) Low (instant browser link, no install)
Ops Control: Rigid scheduling flexible, dynamic routing & capacity
Use Cases
Banking & Financial Services
Remote teller, loan desk,
KYC checks.
Healthcare & Insurance
Member inquiries, pre-visit
triage (non-diagnostic).
Government & Public Services
Permits, compliance, citizen
helpdesks.
Education
Admissions, registrar support, and
student counseling.
Retail & Service Centerss
Warranty verification, claims support.
IT Helpdesks & Managed Services
Instant troubleshooting,
onboarding.
Go Live in Minutes, Not Months
Simple Setup: Share a link or embed the video queue widget in your website/app.
Custom Branding: Add your logo, colors, and messages for a seamless customer experience.
Flexible Operations: Set business hours, define capacity, invite agents, and launch instantly.
Plug & Play Integrations: Connect with your CRM, helpdesk, or notification system for a fully integrated workflow.
Frequently Asked Questions
Do customers need to install anything?
No. Qwaiting Video Queue runs entirely in the browser—on mobile or desktop. No apps, no downloads.
How do customers know when it's their turn?
They see their live queue position and estimated wait time on the queue page. When it's time, they get an email/SMS with a secure link to join instantly.
Can we offer a callback instead of making customers wait?
Yes. Callbacks can be enabled so customers keep their place in line without staying online.
What about bandwidth and device compatibility?
Video Queue adapts quality automatically based on network conditions. Any modern browser/device works seamlessly.
Can we record sessions?
Yes. Recording is optional (and only where legally permitted). Admins can enable/disable it per service.
Does it integrate with our existing systems?
Absolutely. Use APIs/webhooks to sync tickets, notes, and analytics with your CRM, helpdesk, or EMR.
Can we still use scheduled appointments?
Yes. Many teams run both—using Video Queue for instant, walk-in style support and scheduled slots for planned consultations.
Give customers answers now—not next Day.
Our advanced Face Recognition System helps Government organizations manage queues, enhance security, and streamline customer flow. Trusted in over 120 countries to create faster, safer, and smarter experiences.
