What is Qwaiting and who is it for?

Qwaiting is an advanced AI-powered queue management system that helps businesses reduce their customer wait times, manage walk-ins, and improve customer service across retail, healthcare, banking, government, education, and more.

How does Qwaiting improve customer experience and reduce wait times?

Qwaiting makes check-ins simple, manages virtual queues, shares live wait updates, and sends personalized alerts via SMS and WhatsApp so customers always know their place in the queue.

Is Qwaiting suitable for my industry or organization size?

Yes, with its highly scalable and flexible features, Qwaiting is suitable for all industries including retail, healthcare, government, education, banking, airports, and many others. It works for businesses of all sizes from small businesses to large enterprises.

What is included in the free trial and how do I get started?

The 14-day free trial offers full access to Qwaiting's core features like virtual queues, appointment booking, and live dashboards. No credit card needed. Simply sign up on the website, set up your location, and start managing queues in minutes.

How easy is it to integrate Qwaiting with existing systems?

Qwaiting offers ready APIs and supports seamless integration with CRMs, ERPs, and booking tools with no complex IT setup required. The support team provides 24/7 assistance to ensure a smooth transition.

What kind of support and onboarding does Qwaiting provide?

Qwaiting offers full onboarding including setup assistance, staff training, and best practices tailored to your industry. Whether you need a fast launch or hands-on guidance, the team ensures a smooth start.

How secure is Qwaiting?

Qwaiting is built with enterprise-grade security using encrypted 256-bit data transmission (SSL), secure cloud hosting, and strict access controls. The platform is fully GDPR-compliant, HIPAA-ready, and PCI DSS Level 1 certified.

Can Qwaiting be customized for my workflow or brand?

Yes. Qwaiting is fully customizable. Businesses can tailor workflows, queue logic, user roles, and branding including logos, colors, and messages to match their industry's exact needs.

What are the pricing plans for Qwaiting?

Qwaiting offers flexible pricing based on business size and needs. Plans start from $199/month per location with no device or user limits. Custom enterprise packages are also available.

Tele-Consultation Queue & Virtual Booking System

How it Works

Enable your patients to access your healthcare services anytime, anywhere.

1

Book an Appointment

Patients can book their appointment online and select their preferred date and time and doctor to consult for more convenience.

2

Payment

Patients can easily initiate their appointment fees and pay via credit card, Apple Pay, and other methods.

3

Get E-Ticket

After payment processing, patients will receive an e-ticket, displaying their details like name and ticket number, and their appointment date/time.

4

Notifications

Patients will then receive a message on their registered number with details to join the teleconsultation services.

5

Check in and Join

Patients can check in easily and join the video consultation, or wait conveniently till they receive alerts when it's their turn.

6

Virtual Waiting Room

The link will redirect patients to a virtual waiting room where they can view their queue status, expected wait times, and available doctors.

7

Virtual Video Consultation

Once their turn comes up, a video call will be started between the patient and the doctors.

8

Chat & File Sharing

After the appointment, patients can share their medical history or prescription list with their doctors, which can help you customize your services.

Key Features

Everything you need to run tele‑consultations at scale.

Unified Virtual and Onsite Queues

Guide patients to the right provider based on specialty, urgency, service level agreement, or language. Use a smart load-balancing method to ensure fair distribution.

SMS, Email, WhatsApp

Send automated reminders, OTP links, and "you're next" alerts to patients to keep them updated on their wait times. This way, you can effectively reduce appointment no‑shows

Built‑in Video Rooms

Join video conferences with a single click. No app download required. Waiting room view for patients. Recording and notes for clinicians.

Online Payments and Billing

Collect fees before or after the call. Auto‑issue receipts and reconcile with accounting.

Compliance‑first

Roles and permissions, audit logs, encryption in transit and at rest, SSO options.

Real‑time Analytics

Track wait times, drop‑offs, agent utilization, CSAT, and SLA breaches in one dashboard.

Why Providers Choose Qwaiting

Cut idle time with automated triage and smart routing.
Scale clinics without expanding waiting rooms.
Serve multilingual populations with localized UX.
Improve revenue capture with fewer no‑shows.

Why Patients Love It

Book now, wait anywhere, join on time.
Transparent ETAs and queue position.
Links work on any device—no app needed.
Digital prescriptions and secure chat history.

INTEGRATIONS

Next-Level Integration for Best Performance

Integrate Qwaiting with your preferred tools. Explore a list of popular integrations Qwaiting offers for a smooth and memorable experience.

See All

What the Doctor Sees

Doctors manage virtual consultations smoothly, view patient details instantly, and stay focused on care, not on switching between apps or managing calls manually.

What the Patient Sees

Patients join consultations with one click, know their place in the queue, and connect with their doctor without long waits, confusion, or extra app downloads.

What Customers Say

"Seamless teleconsultation and real-time updates transformed our outpatient experience. By choosing Qwaiting, we can turn long, confusing lines into a smart, stress-free flow."

Farrer Park Hospital, Singapore

"With Qwaiting, patient journeys became faster, smarter, and truly contactless. The hospital can track real-time updates and follow patient journeys and staff performance through a centralized dashboard."

Apollo Hospitals, India

"Qwaiting helped us digitize patient flow and reduce waiting times drastically. The result? Happier patients, more efficient staff, and stronger brand trust."

Ram Clinics, Saudi Arabia

Frequently Asked Questions

The teleconsultation process begins when a patient books an appointment online through Qwaiting’s portal. They receive a secure video link and join the consultation at the scheduled time. After the session, the doctor can share digital prescriptions, notes, or follow-up instructions directly through the system, making the entire consultation seamless, private, and paperless.

Yes, Qwaiting offers an integrated, secure video consultation platform that connects patients and healthcare providers seamlessly, no third-party apps required. It ensures smooth, high-quality virtual consultations.

Yes, Qwaiting adheres to HIPAA standards. We follow strict security protocols, offer BAAs, encryption, audit trails, role-based access control, and SSO to ensure data protection.

Patients receive automated notifications via SMS, email, or WhatsApp, reminding them of upcoming appointments, virtual session links, or any schedule changes in real time.

Absolutely. Qwaiting’s hybrid scheduling system lets healthcare providers manage both in-person and virtual consultations from a single dashboard, ensuring smooth coordination and time optimization.