Deliver better service and improve customer experiences with Qwaiting Public Sector Software Suite
The Qwaiting solutions provide a clear, consistent service experience and help you meet legal requirements. Create a consistent experience for line management, customer flow, service delivery in complex environments and uncover insights to plan the strategies accordingly to give better services.
Public Sector Queue System for rich customer experience
Public sectors across the world are increasingly gradually focusing their efforts on delivering optimum services. Qwaiting queue management system support services within the branch and provide excellent remote assistance, making your services available to every citizen.
- Keep their citizens moving more effectively and eradicate the pain of waiting in-line.
- The omnichannel solutions provide the digital intelligence public services. It analyzes the experience of citizens & staff to maintain queues considering customer interaction points and to make service more customer-oriented.
More Visibility and Effective Communication
With queue monitoring and automated voice services, you can provide your customers with outstanding customer service, eliminating the wait completely!
- Help citizens ready for their visit with appointment confirmation, notification and reminder system.
- Automated queues dramatically lessen service time and traits with daily updates, ticket numbers, messaging services, and digital signage.
- Better workflow experience and improves overall service quality for everyone involved.
Improved Operational data-points
- All the tools integrated that are required by the citizens, visitors, and customers in our Qwaiting government queue system.
- Convenient maintenance without any technical training.
- Less workload on staff members with a simple workflow system, admin and operational tasks, and self-check-in features for citizens.
- Workload distribution in a day also and advance planning of resources.
- Real-time analytics for 360° view on reports of services demand, waiting times, feedback, and quality.
Customer Journey Analytics and Business Insights
Qwaiting's award-winning Public Sector Queue Management System uses smart data gathering, reporting and analytics, combined with visitor engagement, to provide invaluable insights. With the below-mentioned insights, you will be able to make proactive decisions that improve the customer experience.
- Average transaction and waiting time.
- Real-time Interactive Dashboards.
- 360-Degree Customer View.
- Customers booking data (walk-ins, appointments, late or early arrivals, no-shows, etc.).
- Branch or staff performance.
- Demand forecasting and useful insights.
Control Visitor Flow for Higher Efficiency
- Citizens can book appointments online and evenly distribute staff workload and maintain visitor flow.
- Self-service from either mobile phone or kiosk.
- With a ticket number, the citizens can wait off-site and receive a notification when their turn is approachable.
- Serving citizens remotely when they can’t be present in person.
- Promote a blended workforce and provide citizens with accessibility through virtual and physical delivery.
Have Live Information In Your Hand
- Get insights with analytics and reports for informed business decisions.
- Receive actionable information from the real-time dashboard.
- Provide staff members with accurate information about citizens' access to improve service quality and efficiency.
- Keep citizens updated at every touchpoint with automated emails and text messages.
- Make it effortless for citizens to roam around on your premises and keep them engaged while waiting.
