Qwaiting gives your help desk a streamlined queuing solution that helps you deliver superior customer service. The help desk queue software helps you reduce and prevent customer queues for your service desks. Welcome your customers with a warm greeting, and guide them to the right station, so they can get help quickly.
Help Desk Solutions Right for Your Assistance
Each helpdesk assistant was responsible for their own customers. So if a customer left the line and didn’t fill in the satisfaction survey, none of the helpdesk assistants could claim credit for serving them.
Qwaiting is a SaaS queuing solution designed to improve customer experience in every service center. The help desk queue system has replaced paperwork and has saved companies on average 85 hours per week. We help you provide your customers with the full queuing experience, from arrival to departure.
Queuing Solutions for Helpdesks
A happy customer is a repeat customer. That’s why the moment of truth for any company is the moment their customer gets in line for service. How do you ensure an outstanding first impression? Qwaiting can tell when your customers arrive, so you don’t have to—allowing you to deliver exemplary service right from the start!
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Helpdesk Queue System to Create a Positive Customer Experience
Dense crowds, packed lunchtime queues, and long lines of people can build up quickly at help desks. Implementing Qwaiting's Queue management system for the helpdesk can alleviate this problem, resulting in easier office processes for your team, higher levels of customer satisfaction, and a more efficient environment for employees.
Customers can sign in from the portable device, get a real-time place in the queue and receive text message alerts when it’s their turn to be served.
Make Your Customer's Experience Pleasing
Our helpdesk queuing software is easy to use and helps you impress your customers with shorter waiting times and better customer service. Qwaiting system also increases productivity, allowing staff to focus on the tasks that matter.
Minimize confusion and improve the experience of customers waiting for in-person assistance. In turn, they will be satisfied with the service they received and less likely to turn to social media to register complaints.
Personalized Waiting Solution for Your Convenience
Qwaiting is a cloud-based queuing system for any industry. It allows you to offer in-person support and services seamlessly and conveniently, serving more customers with less staff.
A leading global provider of live chat, email, and phone support services used Qwaiting helpdesk queue software to make their service desk more efficient by changing their flow in the reception area. Having used the solution on several of their support desks, they can now offer their customers a personalized waiting solution when they visit them in-store.
Efficient Queue Management System for Service Desks
Qwaiting is a solution for providing a streamlined phone or desk service experience for businesses. It provides real-time visibility with cloud-based analytics, enabling the measurement of the performance of agents and the monitoring of the queue.
Either Healthcare, government, or retail companies can provide better service to their customers by bringing the line online. With our solution, they can keep their focus on people and not worry about the queue.
