Customer Feedback Solutions

Ready to level up your customer service? Collect, manage, and respond to feedback across every digital channel. Improve service levels and reduce escalation rates through real-time customer insights.

Make every visit better than expected with Qwaiting

From feedback to action, Qwaiting helps enterprises identify service gaps, optimize operations, and make smarter decisions that directly impact performance. Capture real-time sentiment across every customer touchpoint and turn it into actionable insights without manual intervention.

Make Every Visit Better Than Expected

Qwaiting’s customer feedback solutions help enterprises find service gaps, optimize operations, and make smarter decisions that improve customer satisfaction.

Capture real-time sentiment at every touchpoint and turn it into actionable insights without manual work.

How it Works?

1. Survey

Qwaiting sends real-time, personalized customer feedback survey invitations via SMS, email, or mobile ticket right after a visit. By prompting feedback at the right moment, you capture fresh, valuable insights while engagement is at its peak.

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2. Data Collection and Storage

All feedback is stored in a centralized database and linked to each visit. This data integrates seamlessly with reporting tools and analytics for real-time tracking and service optimization.

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3. Thank-You Message

After feedback is received, customers get an automated, personalized thank-you message to show appreciation, reinforce positive experiences, and strengthen long-term trust.

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4. Analysis and Reporting

Feedback is analyzed instantly to reveal trends, identify service gaps, and track satisfaction scores. These insights drive data-backed decisions, custom reports, and continuous improvements across all locations.

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Smart Dashboards

Track real-time customer feedback, spot service gaps, and make informed decisions with intuitive dashboards designed for performance-driven teams across departments and service channels.

Improve Every Branch

Compare performance across locations, resolve bottlenecks, and replicate winning strategies to ensure consistent, high-quality customer experiences at every branch.

Timely Feedback Matters

Collect feedback immediately after service interactions to identify issues early, address them quickly, and enhance customer experience before it affects loyalty or reputation.

Insights That Drive Action

Turn feedback into actionable insights that guide decisions, close performance gaps, and help teams continuously improve service quality across all channels.

Secure Data Storage

Safeguard sensitive customer information with enterprise-grade security, 256-bit encryption, and full compliance keeping your data safe and accessible whenever needed.

Customizable Surveys

Design surveys that align with your business goals. Choose the right formats, questions, and triggers to collect meaningful feedback and understand every service journey in depth.