Integrated Queue and Appointment Booking System

Reduce wait times by 35% and scale quickly. Qwaiting is the leading platform for queue management, appointment scheduling, and advanced analytics reports to maximize your ROI.

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4.8 stars on Capterra

4.8 stars on GetApp

4.7 stars on G2

Trusted by Leading Organizations Across Sectors

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Qwaiting - Smart Customer Waiting System

What Qwaiting Does

From booking to feedback, we help to streamline every customer experience. Visitors can schedule an appointment online, check in on arrival, follow virtual updates, get directional guides, and finish with quick feedback. Teams gain control with real-time visibility, smoother peak hours, and happier customers.

Quick wins:

Fewer walkaways with live status updates via SMS or WhatsApp
Calmer lobbies with fair, automated routing by service and priority
Smarter staffing with real-time dashboards and trends
Happier customers thanks to smoother visits and faster service

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Key Solutions That Drive Results

Queue Management

Streamline customer flow, reduce wait times, and long lines.

Appointment Booking

Automates appointment scheduling and minimizes manual workload.

Virtual Queuing

People can join from their phone and come back when it's their turn.

Customer Feedback System

Spot and fix issues instantly and improve customer satisfaction.

Business Intelligence

Gain real-time data insights and reports to maximize staff efficiency.

Visitor Management

Quick digital check-ins that keep track of who's coming and going.

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Why It Matters

Digital queue management reduces long wait times and staff stress by automating every step of the customer journey. Organizations benefit from:

Faster service delivery
Real-time mobile updates
Easy, safe crowd management
Better retention through smoother service

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Why Businesses Trust Qwaiting?

Omar

CEO in Bahrain

Qwaiting is an exceptional tool for businesses aiming to enhance their operational efficiency. The reports are easy to understand, and the monitoring capabilities have allowed us to stay ahead of potential issues. It’s a must-have for any forward-thinking organization.

Sarah

Operations Manager in the UAE

Qwaiting has transformed the way we manage our daily operations. The insights and reports provided by the platform have enabled us to make data-driven decisions, eliminating inefficiencies and streamlining our processes. It’s an essential tool for any business looking to optimize their workflow.

James

Project Lead in Kuwait

Since implementing Qwaiting, our team has seen a significant improvement in productivity. The monitoring features are incredibly detailed, allowing us to identify bottlenecks and address them proactively. It’s a game-changer for our business!

Alonzo

IT Engineer in Saudi Arabia

Qwaiting has been a lifesaver for our IT department. The platform’s ability to provide accurate reports and real-time monitoring has helped us make informed decisions, reducing downtime and improving overall efficiency. Highly recommend it!

Layla

Business Analyst in Qatar

We’ve been using Qwaiting for a few months now, and the impact on our business has been remarkable. The platform’s analytics have given us a clear picture of our operations, helping us cut down on redundant processes and focus on what truly matters.

See How Our Clients Win

How Apollo Hospitals Streamlined Patient Flow Across 77 Branches With Qwaiting

Apollo Hospital is one of the leading and most trusted healthcare brands in India. With over 77+ branches across the country, Apollo has been serving patients since 1983.

Apollo Story

Changi Airport Group perfectly managed the restroom booking procedure through Qwaiting

Changi Airport Group is into this business since 1981. It has won 649 awards and proved to be the best international airport in the world.

Changi Airport Story

NUS leverages the Qwaiting for a smoother hostel allotment procedure

However, the National University of Singapore is one of the oldest and a reliable education institutes. To dig deep into their history, they started to impart knowledge with just 23 students in the year 1905 but grew immensely with time.

NUS Story

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Frequently Asked Questions

What is Qwaiting and who is it for? +

Qwaiting is an advanced AI-powered queue management system that helps businesses reduce their customer wait times, manage walk-ins, and improve customer service.

How does Qwaiting improve customer experience and reduce wait times? +

Qwaiting makes check-ins simple, manages virtual queues, shares live wait updates, and sends personalized alerts so customers always know their place.

Is Qwaiting suitable for my industry or organization size? +

Yes, with its highly scalable and flexible features, Qwaiting is suitable for all industries—retail, healthcare, government, education, and many others.

What’s included in the free trial, and how do I get started? +

The 14-day free trial offers you full access to Qwaiting’s core features like virtual queues, appointment booking, and live dashboards. No credit card needed. Just sign up on our website, set up your location, and start managing queues in minutes.

How easy is it to integrate Qwaiting with my existing systems? +

Qwaiting offers ready APIs and supports seamless integration with CRMs, ERPs, and booking tools, with no complex IT setup required. Our expert team provides 24/7 support to ensure a smooth transition.

What kind of support and onboarding does Qwaiting provide? +

Qwaiting offers full onboarding, including setup assistance, staff training, and best practices tailored to your industry. Whether you need a fast launch or hands-on guidance, our team ensures a smooth start.

How secure is Qwaiting? +

Qwaiting is built with enterprise-grade security. We use encrypted 256-bit data transmission (SSL), secure cloud hosting, and strict access controls. The platform is fully GDPR-compliant and follows best practices for data privacy.

Can Qwaiting be customized for my workflow or brand? +

Yes. Qwaiting is fully customizable! Businesses can tailor workflows, queue logic, user roles, and branding (logos, colors, messages) to match their industry's exact needs.

What are the pricing plans for Qwaiting? +

Qwaiting offers flexible pricing based on your business size and needs. Plans start from $199/month. Custom enterprise packages are also available. Contact our team for a quick quote tailored to your business needs.

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