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Data Analytics To Empower Your Business
Easily improve your business operations by gaining insight into the root causes of problems and delays with our easy-to-use analytics platform. You will get visibility into busy business hours, and the performance of each employee, identify the best service, and uncover valuable information to increase efficiency
Real-time Visualization
- Gain a detailed summary overview of business insights from all angles - including current wait times, number of customers being served, and total served.
- Provide an easy and quick understanding of key business metrics in real-time through a single dashboard.
- Helpful for better decision-making and creating a positive customer experience.
Informed Decisions with Comprehensive Reports
Analyzing the customer journey data that is most important to your business through a different set of reports, helps in decision-making.
Monthly Report
- Summary of visitor details for the month, year, or specific dates.
- Data on each visitor's response time (in minutes) and serving time (in minutes).
- Identification of the staff member who closed the visitor's inquiry and at which counter.
- Indication of visitors who were missed, served, pending, and whose appointments were canceled.
- Inclusion of visitors' contact email addresses and ratings.
- Segmentation of visitor data based on filters like staff, counter, and whether they were walk-ins or had appointments.
Categories Report
- Provides data on service levels and wait time for each category type.
- Presents all category-level data on a single dashboard.
- Understand visitors' reasons for their visits.
- Helpful for predicting volume and revenue per category.
- Shows the total number of generated tickets.
Staff Performance Report
- Obtain data on the number of visitors served by each employee.
- Assess individual performance based on visitor service.
- Analyze which employees served which categories.
- Get data on total and average service time for each employee.
- Identify top performers and areas for training and development.
- Also, able to see the total break time and the number of breaks taken by each employee.
Feedback Report
- View specific location-wise feedback for each employee, including their total calls, closed calls, and average rating.
- Compare trends and changes in visitor sentiment over time.
- Identify recurring issues.
- Represent real experiences.
- Able to see visitors' comments for particular staff if they are posted in the 'view' section of the report.
Branch Report
- Provides information on the number of visitors waiting in the queue, number of busy staff, and number of visitors served at specific locations.
- Allows comparison of multi-branch performance.
- Assists in making location-specific strategic decisions.
- Enables proactive management of resources to minimize wait times and enhance visitor satisfaction.
Integration Capabilities- Effortlessly Export Performance Reports
- Maximize Insights with the Data Connect API(Application Programming Interface)
- Export performance reports to PDF, Excel, HTML, and CSV.
- Third-party integration to uncover hidden data.
- Provide easy-to-read report templates such as charts and tables.
- Seamless Integration with Preferred BI Tools.
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Why Qwaiting?
Qwaiting is a solution that helps businesses to overcome various challenges such as long customer wait times, managing crowded spaces, and inefficient queuing processes. This software is ideal for queue management and reducing the overall customer wait time.
We provide the most suitable queuing solution that helps you manage your business operations effectively in every aspect. Improve customer experience, get satisfying outcomes, and control workflow efficiently. You can take your business to the peak with us.
Trusted by 65K+ Customers Globally
We are a leading provider of Queue Management solutions that solve multiple, complex business problems of the companies. Businesses from more than 120+ countries around the world use Qwaiting to improve their customer journey.
Trusted by 65K+ Customers Globally
We are a leading provider of queue management solutions that solve multiple, complex business problems for companies. Businesses from more than 120+ countries around the world use Qwaiting to improve their customer journey.
