What is a visitor management system (VMS)?

This system manages the arrival and departure of visitors, ensuring their safety on the premises. It also ensures proper tracking, access management, and the safety of both visitors and employees.

Why is visitor management important?

Visitor management is crucial for several reasons including security and compliance purposes, making the check-in and check-out process more efficient.

Can a VMS help with contact tracing for visitors?

Yes, a Visitor Management System (VMS) plays a crucial role in contact tracing. A VMS maintains a record of all visitors, including their entry and exit times. This information is useful for contact tracing to identify and notify individuals who may have come into contact with an affected person.

Can Visitor Management Software be customized for different industries?

Yes, the VMS solution offers customization options to suit the unique needs of different industries such as corporate offices, educational institutions, healthcare facilities, and government buildings.

Is a Visitor Management System fully secure for our building?

VMS is a highly secured solution. It safeguards your data by implementing various security measures such as data encryption, secure access controls, and regular software updates to protect visitor information and maintain the system's integrity.

Qwaiting Messaging Services | Enhance Customer Engagement

Connect with Clients at any point in their Service Journey

We make it easy for you to communicate via SMS and WhatsApp alerts to boost your customer experience. Timely sending the alerts will help you to reduce your no-shows and late appointment cancellations.

Welcome Message :

The first message sent to clients when they join a queue or check into a service. It includes a greeting, token number, estimated wait time, and how many people are in front of you.

Welcome! Your token number is W045. Currently, there are 10 people waiting in front of you. The estimated waiting time is 30 minutes.

Reminder Message :

These messages serve as reminders for clients about their upcoming turn. It helps keep clients informed and ensure they are ready when their service is about to be provided.

Your number W045 will be called soon. Please kindly return to Customer Service Counter and we will serve you shortly. Thank You.

Next Call Message :

This SMS indicates when the token number is called and notifies that it's your turn now.

Token number W045- it's your turn now. Please kindly return to Customer Service Counter and we are ready to serve you shortly. Thank you.

Call Skip Notifications :

In this notification, when the customer is not reached the reception & calling them. The staff skip that token number and the token number goes to the missed queue.

Your appointment with token number W045 was missed due to your absence. Please contact us to reschedule.

Feedback Message :

After a client has received the service, a feedback message is sent to the client to collect their review about the given services.

Hi Ali! Thank you again for choosing Customer Service Counter. Please leave us a review on our profile It will only take a minute, but your valuable feedback will help us improve and make a huge difference to our company. Thank you!

SMS : Auto-texting with a Personal Touch

Wide Accessibility

SMS is accessible on almost all mobile devices (IOS or Android). This ensures that queue information reaches a broad audience base.

Automated Real-time Alerts

SMS messaging allows for real-time communication, which provides instant updates to customers in a queue like average wait time and queue status. This reduces customers' frustration.

Cost-Effective

Sending SMS messages is a more cost-effective option than making phone calls. This makes it a budget-friendly choice for businesses managing queues and informing customers.

WhatsApp Alerts : Attract & Retain More Clients

Message Encryption

WhatsApp has end-to-end encryption, which ensures the security & privacy of messages. Our software adds an extra layer of protection where sensitive information might be communicated.

Build Long-lasting Customer Relations

WhatsApp messages provide timely updates about their queue status, address queries, and offer personalized assistance. This creates a positive customer experience and loyalty.

Minimise No-show Rates

Send WhatsApp reminders on time to help your customers remember their appointments and reduce the number of missed appointments. Customers will get a reminder about their upcoming appointment and may easily cancel or reschedule if required.

Optimize your queue experience with instant updates! Send real-time alerts via SMS or Whatsapp to make your customers wait stress-free.

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We are a leading provider of queue management solutions that solve multiple, complex business problems for companies. Businesses from more than 120+ countries around the world use Qwaiting to improve their customer journey.