What is Qwaiting and who is it for?

Qwaiting is an advanced AI-powered queue management system that helps businesses reduce their customer wait times, manage walk-ins, and improve customer service across retail, healthcare, banking, government, education, and more.

How does Qwaiting improve customer experience and reduce wait times?

Qwaiting makes check-ins simple, manages virtual queues, shares live wait updates, and sends personalized alerts via SMS and WhatsApp so customers always know their place in the queue.

Is Qwaiting suitable for my industry or organization size?

Yes, with its highly scalable and flexible features, Qwaiting is suitable for all industries including retail, healthcare, government, education, banking, airports, and many others. It works for businesses of all sizes from small businesses to large enterprises.

What is included in the free trial and how do I get started?

The 14-day free trial offers full access to Qwaiting's core features like virtual queues, appointment booking, and live dashboards. No credit card needed. Simply sign up on the website, set up your location, and start managing queues in minutes.

How easy is it to integrate Qwaiting with existing systems?

Qwaiting offers ready APIs and supports seamless integration with CRMs, ERPs, and booking tools with no complex IT setup required. The support team provides 24/7 assistance to ensure a smooth transition.

What kind of support and onboarding does Qwaiting provide?

Qwaiting offers full onboarding including setup assistance, staff training, and best practices tailored to your industry. Whether you need a fast launch or hands-on guidance, the team ensures a smooth start.

How secure is Qwaiting?

Qwaiting is built with enterprise-grade security using encrypted 256-bit data transmission (SSL), secure cloud hosting, and strict access controls. The platform is fully GDPR-compliant, HIPAA-ready, and PCI DSS Level 1 certified.

Can Qwaiting be customized for my workflow or brand?

Yes. Qwaiting is fully customizable. Businesses can tailor workflows, queue logic, user roles, and branding including logos, colors, and messages to match their industry's exact needs.

What are the pricing plans for Qwaiting?

Qwaiting offers flexible pricing based on business size and needs. Plans start from $199/month per location with no device or user limits. Custom enterprise packages are also available.

Customer Messaging Services

Send reliable and effective SMS messages that keep you connected with customers on a platform that’s easy to set up and cost-efficient to run.

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Stay connected at every step of the customer journey

From the moment they book to the moment they leave, every interaction matters. Keep them in the loop with real-time updates, friendly reminders, and quick follow-ups. Make their experience smoother, easier, and memorable so they’ll want to return.

Welcome Message

The first message sent to customers when they join a queue or check into a service. It includes a greeting, token number, estimated wait time, and the number of people ahead.

"Welcome! Your token number is W045. There are 10 people ahead of you. Your estimated wait time is 30 minutes."

Reminder Message

Reminders keep customers updated about their upcoming turn, ensuring they are ready when their service is about to begin.

"Your token number W045 will be called shortly. Please return to the Customer Service Counter. Thank you for your patience."

Next Call Message

This notification lets customers know that their token number has been called and it is their turn.

"Token number W045 – it’s your turn now. Please proceed to the Customer Service Counter. We are ready to assist you."

Call Skip Notification

If a customer misses their turn, a notification is sent to inform them that their token has been skipped and moved to the missed queue.

"Your appointment with token number W045 was missed due to your absence. Please contact us to reschedule."

Feedback Message

Once the service is completed, a feedback message is sent to gather customer insights and improve future experiences.

"Hi Ali, thank you for visiting the Customer Service Counter. We’d love to hear your feedback; it only takes a minute and helps us improve. Please leave us a review."

SMS : Auto-Texting with a Personal Touch

Wide Accessibility

SMS works seamlessly on all mobile devices, iOS and Android, ensuring queue updates reach every customer, no matter what device they use.

Automated Real-time Alerts

Keep customers informed with instant updates on wait times and queue status. Real-time alerts reduce uncertainty, ease frustration, and create a smoother service experience.

Cost-Effective

SMS is a highly affordable alternative to phone calls, making it a smart, budget-friendly way to manage queues and keep customers informed.

WhatsApp Alerts :
Attract & Retain More Clients

Message Encryption

WhatsApp’s end-to-end encryption guarantees secure and private communication. With Qwaiting, you gain an added layer of protection to safeguard sensitive customer data.

Build Long-Lasting Customer Relationships

Engage customers with timely updates, instant query handling, and personalized support through WhatsApp. This not only enhances their experience but also fosters trust and long-term loyalty.

Minimize No-Show Rates

Send timely WhatsApp reminders so customers never miss an appointment. With simple options to confirm, cancel, or reschedule, you reduce no-shows while keeping operations running smoothly.