Improve the customer
service process

40%

Reduction in wait times

92%

Customer satisfaction rate

35%

More customers served daily

60%

Improvement in staff efficiency

Staff Dashboard

Making work easier for staff

  • Centralized queue oversight
  • Smart customer routing
  • Real-time service tracking
  • Performance analytics dashboard
Making work easier for staff

Analytics

More insights for managers

  • Real-time operational dashboards
  • Peak hour and traffic analysis
  • Service efficiency reports
  • Customer behavior patterns
More insights for managers

Notifications

Informing the queue

  • Automated SMS and push alerts
  • Digital display board integration
  • Voice announcement systems
  • Multi-language support
Informing the queue

Reporting

Service Analytics

  • Average wait time monitoring
  • Service efficiency tracking
  • Customer satisfaction scores
  • Queue abandonment analytics
Service Analytics

Security & Compliance

Enterprise-level security

  • AES-256 Encryption
  • GDPR and HIPAA compliant
  • Role-based access control (RBAC)
  • SOC 2 Type II certified infrastructure
Enterprise-level security

Implementation

Supporting rollout

  • Quick setup in days, not months
  • Personalized onboarding sessions
  • 24/7 technical support
  • Dedicated account manager
  • Hardware and software integration
  • Custom branding options
Supporting rollout

How Qwaiting helps businesses to stay organized

Healthcare

With Qwaiting, Apollo Hospitals has transformed patient flow management across all our branches. The integration with our HIS reduced staff workload significantly, and patients now enjoy shorter wait times and a smoother hospital journey. Qwaiting has truly set a new benchmark in patient care.

- Apollo Hospitals Management

Education

Qwaiting has transformed how we manage student and staff visits across multiple teams. We can now see real-time metrics, allocate our resources efficiently, and offer a smooth experience to students. The platform is intuitive and has improved our operational efficiency remarkably.

— Department of Civil & Environmental Engineering, NUS

Proven Results, Trusted by Industry Leaders

Qwaiting helps thousands of businesses reduce wait times, boost efficiency, and deliver exceptional customer experiences — backed by consistent top ratings.

capterra
stars

4.8 stars on Capterra

getapp
stars

4.8 stars on GetApp

G2
stars

4.7 stars on G2

Data-driven decisions to improve your customer service

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