Qwaiting - Queue Management System to Manage Customer Flow

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Qwaiting: Queue Management System

Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait.

Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.

Cloud Technology

Qwaiting is 100% web-based and is standard-browser supportive. With extensive API, it can be integrated into any software solution.

Customer Feedback

Qwaiting collects the data from customers' reviews in real-time. This feature offers you a deep analysis of what changes are needed and what works well in your business.

Web Booking

Customers can easily book their tickets for the services from the Qwaiting web page. All they have to do is visit the web page, choose the service and book the ticket, that’s it!

Self Check in- Kiosks & Smart Systems

The Qwaiting system Kiosk system in the waiting room enables the customer to add the information in the queues without any assistance.

Extensive Statistics and Analyses

Track the insights of customer's habits and with real-time data for locations and lines. Know the outcomes of the duration of service and different transaction types.

QR Code

The customers can scan the QR code on the mobile phone and receive essential queue details on digital signage display, hence automates waiting list processes.

Virtual Queues

Give customers the freedom to choose how they communicate with the business from virtual queuing. The centralized dashboard enables zero interruption in the service flow.

Tailored Queuing System

We enable you to choose the modules as per your needs, and offer you a tailor-made solution. Get it as a perpetual, on-premise license from the SaaS option.