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About Qwaiting

Queue Management System

Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait.

Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.

management
Qwaiting Solutions

Empower Your Customers to Wait Wherever
They Want With Qwaiting Solutions

Qwaiting Highlights

Key Features of Queue Management System

clouds

Cloud Technology

Qwaiting is 100% web-based and is standard-browser supportive. With extensive API, it can be integrated into any software solution.

feedback

Customer Feedback

Qwaiting collects the data from customers' reviews in real-time. This feature offers you a deep analysis of what changes are needed and what works well in your business.

web

Web Booking

Customers can easily book their tickets for the services from the Qwaiting web page. All they have to do is visit the web page, choose the service and book the ticket, that’s it!

kiosks

Self Check in- Kiosks & Smart Systems

The Qwaiting system Kiosk system in the waiting room enables the customer to add the information in the queues without any assistance.

analyses

Extensive Statistics and Analyses

Track the insights of customer's habits and with real-time data for locations and lines. Know the outcomes of the duration of service and different transaction types.

qrcode

QR Code

The customers can scan the QR code on the mobile phone and receive essential queue details on digital signage display, hence automates waiting list processes.

virtuals

Virtual Queues

Give customers the freedom to choose how they communicate with the business from virtual queuing. The centralized dashboard enables zero interruption in the service flow.

tailored

Tailored Queuing System

We enable you to choose the modules as per your needs, and offer you a tailor-made solution. Get it as a perpetual, on-premise license from the SaaS option.

Integrations

Embrace Third-party Integrations for Your
Qwaiting Solution

office365
Okta
jumpcloud
google-authenticator
plato
twilio
kaleyra
oneway
sinch
elite-plus
whatsApp
unifonic
gmail
slack
Industries We Serve

Manage Customer Experiences With Industry-leading Solutions

Customer Stories
Discover how users from around the world are utilizing Qwaiting to improve customer experiences, streamline processes, and offer a smooth customer journey
Client Testimonials
See What Our Customers Are Saying
quote

I've used Qwaiting for my business and it's been a great experience. It's helped me to save time and reduce my stress levels, while also improving the customer experience. I would recommend it to anyone who wants to streamline their operations and improve customer satisfaction.

mnd-singapore
quote

Qwaiting has made my life so much easier! It simplifies the waiting process, saving time and reducing frustration. The overall experience is great and up to the mark. Thanks to the team!

singtel
quote

Thanks to Rohit and his team for making this wonderful software. Not only me but our customers also loved it. As they are able to join a virtual queue and get updates on their wait time via text message.

hdt
Articles

Latest Posts From the Blog

Why Queues are Bad for Your Business

Why Queues are Bad for Your Business? How to Reduce It?

Queues are not good for your business. This might sound like a no-brainer, and yet if you work in retail, food service, or any other industry where there is a line and people wait to be served you will know what I mean...

How Governments Can Transform the Citizen Experience

How Governments Can Transform the Citizen Experience?

Digital transformation has already been adopted by many banks and financial institutions around the world. This can be seen in areas such as mobile banking, online banking, and artificial intelligence (AI)...

Improve Customer Queue Experience: Must-Read Tips & Tricks

Improve Customer Queue Experience: Must-Read Tips & Tricks

Queues can have a significant impact on customer experience, as they can be a source of frustration and dissatisfaction for customers. Long wait times, poor customer service, and a lack of information or amenities...

Trusted by 5K+ customers big and small

We are a leading provider of Queue Management solutions that solve multiple, complex business problems of the companies. Businesses from more than 70+ countries around the world use Qwaiting to improve there customer journey

Global Offices

singapore
Singapore

3 Raffles Place #08-01B, Bharat Building Singapore 048617

india
India

Plot No. D-151, Phase 8, Industrial Area, Mohali Punjab India

australia
Australia

19/20 Enterprise Dr, Bundoora VIC 3083, Australia

CA
California

139 S Main Ave Fallbrook CA 92028

UK
United Kingdom

35, Rubix House, 49 High street, Southall UB13FF

malaysia
Malaysia

No. 5B, Jalan BS 7, Taman Bukit Segar, 43200 Cheras, Selangor, Malaysia

Dubai
Dubai

Level 32 /3202, Marina Plaza, Dubai Marina

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Saudi Arabia

6415 Othman Bin Affan- Al Ezdihar Dist. Unit No 20 Riyadh 12485 - 2711

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