Ram Clinics, a trusted healthcare brand in Saudi Arabia, is known for providing advanced dental, dermatological, and medical services. With hundreds of patients coming weekly, and 21+ clinics across the country, patients trust Ram clinics for their professional, quick, and reliable services.
But with the increasing number of patients and improper staff allocation, it was becoming difficult for the staff to track patient flow.
If not addressed at the time, it would have affected patients' trust. Let's see how Qwaiting, with its advanced queue management solutions, helped the clinic tackle these problems for maximum patient experience.
Ram Clinics struggled with managing daily patient flow. The issues were basic, but for a reputed and trusted brand, they couldn’t be ignored.
The major issues faced by the hospital staff and patients were:
Without a proper system, staff members were facing problems tracking the patient journey. Patients had no idea of their expected wait times or their place in a queue. and had to approach the reception frequently, inquiring about their perceived wait times.
Lack of clear directions confused patients about where to go, which doctor to see, or how to reach the laboratory.
Without real-time notification updates, patients were left guessing about their turn, leading to long queues. This created long lines at the service counters.
As a result, patients waited too long. Staff had too much to do. And no one really knew what was happening. This ultimately raised confusion and frustration among all.
To ensure maximum staff efficiency and patient care, Ram Clinics adopted digital queue management services offered by Qwaiting. We suggested smart solutions to their problems, like:
Large LED screens were installed in waiting areas and at reception counters. The admin staff can easily display important information, visuals, and patient wait times on these screens
Smart touchscreen kiosks in reception areas allow patients to easily book, schedule, and pay for appointments. No external staff help was required.
This helped reduce wait room chaos and saved time for both clinic staff and patients.
A centralized admin dashboard lets staff members track the patient journey better. Dashboard can provide real-time analytic reports that helped the executives improve their services, prepare in advance, and predict peak patient hours. The staff can easily track:
These reports were based on past patient experience. Using this information, the executive can efficiently improve their services for better patient satisfaction.
Automatic alerts for patients keep them updated and reduce the wait time anxiety
Let’s be honest: No one enjoys waiting in a clinic. Not patients, not staff, and definitely not top management trying to keep everything running smoothly. Ram Clinics made the smart move of switching to a digital queue and patient management system with Qwaiting. The change was not just visible, it was felt. Patients and staff noticed improvements right away. The visible effects were:
With the installation of kiosks, booking and payment processes became quicker and more efficient. The patient wait times dropped by 20 minutes.
The reception was less crowded. This helped staff members focus on important tasks rather than managing long lines and eliminating patient and staff confusion.
Patients received timely updates on their appointment status, including the time and location. This reduced inquiries at the reception desk, guided patients to the right rooms, and lessened their reliance on staff.
At the end of the appointment, the software automatically sends a feedback form to the patient's phone. Patients could easily share their thoughts and write reviews. This helped the clinic spot weak points and improve its services according to the public's requirements.
Big digital screens and directional messages made it easy for patients to move around. No guesswork or confusion. Patients knew where to go in advance, which eliminated the frustration.
The result?
Ram Clinics’ journey with Qwaiting shows how smart queue management can transform patient care. Patients experienced greater satisfaction and less anxiety through improved information access, while staff focused on delivering quality care.
This change didn’t need a complete system update, just the right tools used at the right time. From self-service kiosks and digital screens to real-time notifications for streamlined operations, Qwaiting helped Ram Clinics for their better growth.
The result? Happier patients, more efficient staff, and stronger brand trust.
For any healthcare facility aiming to improve service, Qwaiting proves that patient experience isn’t about more effort, it’s about smarter processes. Ram Clinics made that choice. And the impact was immediate, clear, and lasting. The future of healthcare is here.
Start your 14-day free trial with Qwaiting today and see the difference.
Ram clinics is known for providing exceptional and advanced patient care. With clinics all over the country, they serve 200-300 patients per clinic weekly.
We are a leading provider of queue management solutions that solve multiple, complex business problems for companies. Businesses from more than 120+ countries around the world use Qwaiting to improve their customer journey.
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