Ram Clinic Offers a Good Patient Flow Management | Customer Stories

Ram Clinic Offers a Good Patient Flow Management with Qwaiting

Ram Clinics hold expertise providing best medical care and provide high quality services under one roof with the latest advanced technologies in all specialties (dental - dermatology - medical).

At Ram Clinics, you will live a unique experience during your treatment because we are pioneers in medical care with a comfortable environment and integrated care that we provide to you, and we aim to build bridges of trust with all our clients through education and health education in addition to credibility.

Issues Faced by Ram Clinic

Ram Clinic is a renowned provider of health services for years. It is accessible in multiple locations across the nation. There were a few issues that Ram clinic was facing that affected their productivity. Firstly, patients raised a concern that they are not receiving the notification of their booked appointments and also the reminders. Moreover, there was no proper guidance regarding “where to go“. Secondly, the ram clinic themselves faced trouble keeping track of estimated waiting times, to receive collective reports and feedback from their customers.

Implementing Patient Journey Management

The solution was provided by Qwaiting, which is equipped with all the features of patient management to help the healthcare industry. To start with, we realized the need to set up a big screen-Kiosk that can effectively manage the registration and let customers choose the service. Moving next, the screens were placed on the administrator desk where the customers could complete the process of registration after they have selected the service.

Besides all this, the digital signages were used to keep the customers busy. Digital signage is utilized for displaying visual content such as images, videos, or live tv. It also reflects the waiting time for the people sitting. It facilitates the customer with an interactive visual of a map of the clinic and guides the directions where to go.

This will help them to get reports from all the branches to a centralized system.

Above all, the clinic can track the estimated waiting time of their customers and also what was the serving time by the staff member. It generates a real time report to highlight the details.

Well, there is an automated feature to send notifications when the patient book an appointment. The software saves the details of the client in a secure database and utilizes it to send reminders prior to their visits. It helps to gather feedback from the customers on the services provided by individual staff members.

Outcome

Qwaiting simplified the process of patient management and helped Ram clinic to provide quality service. It also gives satisfaction to customers as they have received a pleasant experience of selecting service without any hassle.

  • Feedback/Survey System
  • Centralized Reporting
  • Integration with Hospital Information System
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Overview

We provide high quality services under one roof with the latest advanced technologies in all specialties (dental - dermatology - medical)

Challenges

  • Avoid crowding in a temporary location
  • Attain social distancing
  • Several queues and vaccines

Solutions

  • Qwaiting
  • Self Service Kiosks

Results

  • Controlled flow of patients
  • Visitors know where to go
  • Easy for reception and medical staff