PSB Academy provides a seamless interaction between staff and students through Qwaiting.

PSB is the leading institute in Singapore with a record of delivering industry-ready graduates for 50 years.

PSB Academy is a private education provider. It holds an excellent reputation for providing quality education to students. Additionally, it witnesses a huge rush of admissions, where students come across different nations. It offers various certificate courses, diplomas, short professional courses, and undergraduate and postgraduate degrees. PSB Academy offers the courses under various schools:

• foundation study
• Business management
• Engineering and technology
• Life and physical sciences
• Postgraduate studies
• Digital Academy

Major challenges faced by PSB Academy

Well, PSB Academy is a well-known education institute with lots of visitors in a day. Along with worldwide popularity, there come long queues for admissions and inquiries. The PSB Academy faced difficulty in handling the students and guiding them at the same time. During the peak days of enrollment and examination, there is usually the majority of staff struggling to manage the tasks such as:

• The people waiting
• Updating them on how much time to wait for more
• Where to go
• Whom to meet, etc.

When the students arrive at the location, they have to wait a long time to communicate with the front desk executive to get the guidance for admission. The staff was having difficulty in greeting and treating their students well as they were busy with administrative tasks. It required multitasking or extra help to handle the flow and queries. Many times the students had to wait unnecessarily in the queue even when they were not in the correct assigned queue.

PSB Academy chooses Qwaiting as a savior

The PSB Academy was helped effectively with the implementation of Qwaiting. This queuing solution helped the institute to a great extent and reduced their serving time by automating the complete process from arrival to leaving.

Firstly, the self-service kiosk application was introduced that allowed the students to fill in the credentials, subject or stream interested in, and purpose of visit to produce the accurate token number.

Secondly, Digital signage screens were planted in the reception area to equip the students with important information and update them about their turn. The token number is displayed on the screens which gives them the idea of when it is their turn and how much more they have to wait. Moreover, the students also receive the text notification when the token number is generated and get updates when it is their turn so that they don't miss it if they are not in their seats.

Lastly, the staff is also facilitated with the integrated servers which display the number of students waiting, and serving times that are categorized based on their queries. This made the administrative duties easy and could be handled smoothly.

Most importantly, it helped the management to track the performance of their staff and the dealing with students through the real-time reports to improve their services.

What difference did Qwaiting make?

The PSB Academy has experienced a great difference in its management. Now when everything is digital and self-operating services are provided, students feel comfortable and enjoy the experience of visiting the institute more. Above all, it helped the staff to keep track of their visitors with accurate reports and insights. Well, the queue management solutions take care of every activity from the moment when the student enters the campus till they leave.

Overall Takeaway: Lesser waiting time, more staff productivity, and better academic management.