Healing Hospital Boosts Staff Efficiency by 40% with Qwaiting’s Virtual Queuing System

Established in 2016, Healing Hospital is a multispeciality centre, serving 200 to 300 patients daily. With 20000+ successful surgeries and 50+ medical experts, the hospital aims to provide selfless and advanced patient care services. The dedicated team of doctors and nurses provides round-the-clock services. As years passed by, the hospital gained patient trust and became one of the most trusted hospitals in Chandigarh.

While the hospital was attending to hundreds of patients daily, there were some queue management problems the hospital staff were facing. These challenges were not something the Healing hospital staff could afford to ignore.

Let's see how Qwaiting, an advanced queue solution, helped them solve the problem to ensure a better patient experience.

The problems Healing Hospital faced

A dedicated hospital staff and advanced machinery aren't just everything for a smooth workflow. The hospital's staff was highly skilled and expert in their field. The problems the hospital was facing, which affected their routine tasks, were:

1. Missing Real-Time Insights

Lack of a solid booking software created confusion among staff members to keep a count of how many patients were in a waiting line or how many had been served.

2. Frustrated patients

At the healing hospital, patients had to wait in long lines at the service counters without a clue about their expected wait times or their spot in a queue.

3. Overburdened Staff

When staff members had to manage phone calls and record the information manually, it took up most of their time. Staff members had to manage wait lines and long records simultaneously, which created confusion.

Due to increasing complaints and negative reviews, hospital management decided to look for solutions to make things better for both patients and staff.

The Solutions Qwaiting provided

The Qwaiting team partnered with the Healing Hospital staff to spot and fix the service bottlenecks. We deeply analyzed the problems the patients and the executive staff members were facing and suggested advanced solutions like

1. Virtual Queuing System

To reduce physical wait lines and keep the reception area organized, we installed a self-service kiosk in the reception area. The kiosk allowed walk-in patients to:

• Select the department and doctors they want to consult
• Choose their preferred service slot time
• Confirm and pay for their appointments all at once.

After the payment, the kiosk automatically generates a digital token, displaying patients' expected wait times. This allowed them to wait around conveniently until their turn arrived.

2. Smart Display Screens and Token dispensers

To keep the patients engaged and reduce the wait anxiety, we installed big LED screens and installed ticket dispensing kiosks in the waiting rooms and reception area

• The screens can be used to display any important information or engaging visuals, staff members could also use it to display patient wait times and their spot in a queue.
• The token machine provided a queue number to patients displays their expected wait times and counter numbers.

This removed confusion among individuals, and staff members could easily focus on their work rather than handling queue queries.

3. Centralized admin dashboard

Because sometimes the front staff had no idea if the doctors were free or not, we provided a centralized admin and staff dashboard solution.

• Using this dashboard, the admin staff could easily track the department-wise performance and could also distribute patients to less busy departments.
• This ensured maximum staff productivity, and now doctors and staff members can serve more patients in comparatively less time.

4. Data analytics and reports for informed decision making

Qwaiting software delivers weekly/monthly reports based on past visitor data, helping hospital admins quickly identify bottlenecks and adjust services to meet demand.

It also predicts expected appointments and walk-ins, allowing staff to plan ahead and ensure every patient gets timely care without feeling overlooked.

Results hospital saw after implementing Qwaiting smart solutions

After implementing smart queue solutions, the changes were felt instantly. Qwaiting helped Healing Hospital by:

1. Reducing wait times

Patient wait times dropped to under 20 minutes. Earlier, patients had to wait for 40+ minutes before consulting a doctor. But by using data analytics and reports, the admin staff members were able to make driven and informed decisions, which lowered the wait times and reduced appointment no-show rates drastically.

2. Improved staff productivity

When staff members spent less time managing long lines and recording patient information manually, it saved their time and boosted work efficiency by 40%. Executives can spend more time focusing on providing exceptional patient care with fewer disruptions and better time management.

3. Reduced walkouts

Using online booking software and on-spot kiosks, patients can schedule their appointments according to time slots that suit them the best. When people don’t have to stand for hours, they stay. The flow of patients became smoother, faster, and more predictable.

4. Improved resource planning

Using data reports, managers can plan their day ahead and optimize their staffing levels to make sure every patient waits for the minimum time. The hospital could now easily identify peak hours and assign staff accordingly, reducing burnout and improving overall efficiency.

Happy patients shared their experiences, leading to more referrals and trust in the community. The hospital prioritized caring for patients, using technology to improve their care.

Conclusion

Healing Hospital, Chandigarh, always focused on compassionate care. But as they grew, managing patient flow became just as important. With Qwaiting’s virtual queue system, they fixed long line issues easily.

Now, they deliver quality care without delays.

Now it’s your turn. Don’t let queues hurt your hospital’s image. Choose Qwaiting to cut wait times and keep patients happy.

Talk to our expert team today and sign up for a free 14-day demo. Let's build a smoother, smarter healthcare experience together.