What is a visitor management system (VMS)?

This system manages the arrival and departure of visitors, ensuring their safety on the premises. It also ensures proper tracking, access management, and the safety of both visitors and employees.

Why is visitor management important?

Visitor management is crucial for several reasons including security and compliance purposes, making the check-in and check-out process more efficient.

Can a VMS help with contact tracing for visitors?

Yes, a Visitor Management System (VMS) plays a crucial role in contact tracing. A VMS maintains a record of all visitors, including their entry and exit times. This information is useful for contact tracing to identify and notify individuals who may have come into contact with an affected person.

Can Visitor Management Software be customized for different industries?

Yes, the VMS solution offers customization options to suit the unique needs of different industries such as corporate offices, educational institutions, healthcare facilities, and government buildings.

Is a Visitor Management System fully secure for our building?

VMS is a highly secured solution. It safeguards your data by implementing various security measures such as data encryption, secure access controls, and regular software updates to protect visitor information and maintain the system's integrity.

Messaging Services | SMS, WhatsApp & Email Alerts

Stay connected at every step of the customer journey

From the moment they book to the moment they leave, every interaction matters. Keep them in the loop with real-time updates, friendly reminders, and quick follow-ups. Make their experience smoother, easier, and memorable so they’ll want to return.

Welcome Message

The first message sent to customers when they join a queue or check into a service. It includes a greeting, token number, estimated wait time, and the number of people ahead.

Welcome! Your token number is W045. There are 10 people ahead of you. Your estimated wait time is 30 minutes.

Reminder Message

Reminders keep customers updated about their upcoming turn, ensuring they are ready when their service is about to begin.

Your token number W045 will be called shortly. Please return to the Customer Service Counter. Thank you for your patience.

Next Call Message

This notification lets customers know that their token number has been called and it is their turn.

Token number W045 – it’s your turn now. Please proceed to the Customer Service Counter. We are ready to assist you.

Call Skip Notification

If a customer misses their turn, a notification is sent to inform them that their token has been skipped and moved to the missed queue.

Your appointment with token number W045 was missed due to your absence. Please contact us to reschedule.

Feedback Message

Once the service is completed, a feedback message is sent to gather customer insights and improve future experiences.

Hi Ali, thank you for visiting the Customer Service Counter. We’d love to hear your feedback; it only takes a minute and helps us improve. Please leave us a review.

SMS : Auto-Texting with a Personal Touch

Wide Accessibility

SMS works seamlessly on all mobile devices, iOS and Android, ensuring queue updates reach every customer, no matter what device they use.

Automated Real-time Alerts

Keep customers informed with instant updates on wait times and queue status. Real-time alerts reduce uncertainty, ease frustration, and create a smoother service experience.

Cost-Effective

SMS is a highly affordable alternative to phone calls, making it a smart, budget-friendly way to manage queues and keep customers informed.

WhatsApp Alerts : Attract & Retain More Clients

Message Encryption

WhatsApp’s end-to-end encryption guarantees secure and private communication. With Qwaiting, you gain an added layer of protection to safeguard sensitive customer data.

Build Long-Lasting Customer Relationships

Engage customers with timely updates, instant query handling, and personalized support through WhatsApp. This not only enhances their experience but also fosters trust and long-term loyalty.

Minimize No-Show Rates

Send timely WhatsApp reminders so customers never miss an appointment. With simple options to confirm, cancel, or reschedule, you reduce no-shows while keeping operations running smoothly.

Turn waiting into a smooth experience and keep customers updated in real time with SMS /WhatsApp alerts.

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