Qwaiting and the GDPR

At Qwaiting, we prioritize our clients’ and users’ rights to data privacy and protection. Over the years, we have consistently followed and exceeded industry standards in handling sensitive information. From advanced 256-bit data encryption and access controls, every step is designed to safeguard customer data. Our enterprise-ready solutions let organizations across healthcare, retail, banking, and government streamline customer journeys while staying fully compliant.

Our privacy-focused culture ensures that regulations like GDPR serve not only as compliance measures but also as opportunities to maximize customer trust and transparency in all our solutions.

What Is GDPR?

The General Data Protection Regulation (GDPR) is one of the most significant data privacy reforms, effective from May 25, 2018. Its core purpose is to protect customers' personal data and strengthen the rights of individuals in the European Union, giving them greater control over how their information is collected, stored, and processed.

GDPR applies not only to EU-based businesses but also to any organization handling EU residents’ data globally. At Qwaiting, we take data privacy seriously. Our GDPR-aligned policies serve as a baseline standard for all operations. From advanced encryption and access controls to secure data handling practices, every measure ensures that customer information is protected, promoting trust, transparency, and compliance across industries worldwide.

Data Privacy and Information Security Certifications

At Qwaiting, protecting customer data and ensuring regulatory compliance are top priorities. The platform has achieved the following globally recognized certifications, demonstrating its commitment to information security and privacy:

• ISO/IEC 27001:2022 – Information Security Management System (ISMS): This updated standard ensures a systematic approach to managing sensitive information across people, processes, and IT systems, applying rigorous risk management to protect data.
• SOC 2 Type II: Developed by the American Institute of CPAs (AICPA), this certification confirms that Qwaiting has established and maintains effective controls to safeguard the security, availability, processing integrity, confidentiality, and privacy of customer data.

By adhering to these standards, Qwaiting not only protects information but also strengthens trust, allowing businesses to focus on delivering exceptional customer experiences without compromising data security.

Qwaiting’s Approach to Data Privacy and Regulatory Compliance

Qwaiting implemented strong processes and procedures to fully comply with GDPR provisions. This includes data subject rights, core GDPR principles, data protection, secure data deletion, and retention policies. These measures are built into our platform by design and reflect our core commitment to customer trust, data privacy, and enterprise-grade security, ensuring every interaction across healthcare, retail, banking, and government sectors is safe, transparent, and fully compliant.

Preparing for GDPR: Our Approach

At Qwaiting, protecting customer data isn’t just about compliance; it’s central to our platform and global operations. During preparation for GDPR, we conducted a thorough review of our products, processes, and policies to ensure that every measure complies with the regulation's requirements.

The steps below summarize how Qwaiting became GDPR-ready, providing enterprises with a secure, transparent, and compliant queue management solution.

• Employee Training & Awareness – We trained our teams on GDPR principles and best practices for handling data securely.
• Product Assessment & Improvements – Updated platform features to give customers greater control over their data.
• Information Asset Register (IAR) – Documented roles, data types, access, and purposes across all departments.
• Third-Party Compliance – Evaluated sub-processors and updated contracts to meet GDPR standards.
• Appointing Privacy Champions & DPO – Ensured accountability with internal privacy leads and a Data Protection Officer.
• Privacy by Design – Embedded privacy measures into all systems and platform updates.
• Data Security & Audits – Strengthened encryption, conducted internal audits, and addressed gaps.
• Updated Policies & Breach Protocols – Revised privacy policies and established clear breach notification procedures.

Ensuring GDPR-Ready Use of Qwaiting

While GDPR focuses on organizational compliance, at Qwaiting, we prioritize privacy and security in every aspect of our platform. Our solutions are built with a Privacy and Security by Design approach, making data protection a core part of development.

As a data controller, your organization remains responsible for meeting its GDPR obligations. Qwaiting’s platform is designed to support you in this process, facilitating data minimization, providing greater visibility into data flows, and giving you more control over personal information, so you can confidently use our queue management solutions while meeting regulatory requirements across all operations.

Ensuring GDPR-Compliant Payment Security with Qwaiting

Qwaiting maintains robust security standards to ensure GDPR compliance across all operations, including payment processing. Our platform follows strict PCI standards, encrypting data both in transit and at rest. We also maintain a comprehensive incident response plan, reviewed monthly and tested through annual tabletop exercises, to ensure readiness for any security event. In the unlikely event of a personal data breach, Qwaiting will notify you without undue delay, enabling your organization to meet its GDPR obligations confidently while using our secure, enterprise-grade queue management solutions.

Qwaiting and the GDPR

Qwaiting is fully committed to protecting customer data and maintaining compliance with global data privacy regulations, including the EU General Data Protection Regulation (GDPR).

As a global SaaS provider, Qwaiting empowers organizations across healthcare, retail, banking, and government to streamline customer journeys securely and transparently. Every interaction is safeguarded through advanced encryption, strict access controls, and privacy-by-design architecture.

This page outlines how Qwaiting meets GDPR obligations and supports clients in fulfilling their own compliance responsibilities.

Qwaiting’s Commitment to Data Privacy and Protection

• 256-bit encryption for data in transit and at rest.
• Role-based access controls and activity monitoring.
• Privacy and security audits integrated into our development lifecycle.

We treat regulations such as GDPR not only as compliance requirements but as opportunities to build greater customer trust and transparency.

What Is GDPR?

The General Data Protection Regulation (GDPR), effective since May 25, 2018, is the EU’s most comprehensive data privacy law. It grants individuals greater control over their personal information and mandates organizations to handle that data responsibly, securely, and transparently.

GDPR applies globally to any organization processing the data of EU residents. Qwaiting applies these principles universally, making GDPR compliance a baseline standard for all products, partners, and operations worldwide.

Data Privacy and Information Security Certifications

• ISO/IEC 27001:2022 – Information Security Management System (ISMS): Ensures a systematic, risk-based approach to managing sensitive information across infrastructure, teams, and third-party environments.
• SOC 2 Type II – Service Organization Controls: Developed by the AICPA, this standard verifies that Qwaiting maintains effective controls over the security, availability, and privacy of client data.

These certifications validate Qwaiting’s end-to-end commitment to safeguarding customer information and maintaining compliance at scale.

Qwaiting’s GDPR Compliance Framework

• Data subject rights: Access, correction, deletion, and portability requests are fully supported.
• Lawfulness and fairness: Personal data is processed only with valid legal basis and documented consent.
• Purpose limitation: Information is collected and used only for specified business purposes.
• Data minimization: Only necessary information is processed and retained.
• Accountability: Privacy champions and a dedicated Data Protection Officer (DPO) oversee adherence.

These principles are embedded in every Qwaiting deployment to ensure that customers can meet their compliance obligations confidently.

Preparing for GDPR — Qwaiting’s Approach

• Employee Awareness: Company-wide training on privacy and security best practices.
• Product Enhancements: Features enabling customer data control, consent management, and audit trails.
• Information Asset Register: Complete documentation of data types, flow, and access.
• Third-Party Compliance: Contracts with subprocessors aligned with GDPR standards.
• Privacy by Design: All system updates undergo privacy impact assessments.
• Incident Response: Established breach notification procedures for timely alerts.

Supporting Client Compliance

• Clear visibility into data flows and user access.
• Easy tools for responding to data subject requests.
• Configurable retention and deletion settings.
• Optional data residency choices for enterprise deployments.

Payment Security and PCI Compliance

• End-to-end encryption, secure key management, and continuous threat monitoring.
• Regularly reviewed and tested incident response plans.
• Prompt breach notifications to affected clients, supporting GDPR reporting obligations.