Legacy queue systems are slow and built for outdated operations. Qwaiting gives you enterprise-grade customer flow intelligence — deployed in days, not months.
Built to solve real operational challenges, not just display ticket numbers
Qwaiting combines walk-ins, appointments, virtual queues, kiosks, messaging, and digital displays into a seamless system, enhancing the customer journey across all touchpoints
Manage branch performance from a centralized dashboard. Access real-time insights and compare locations without chasing reports or relying on isolated systems.
Optimize operations by analyzing wait times, staff productivity, and resource allocation. Use queue data for informed decision-making.
Quickly deploy with a cloud-first architecture and flexible on-premise solutions. Scale easily across locations without heavy hardware dependencies or rising costs.
Don't want to buy new kiosks? No problem. Qwaiting is browser-based and works on standard devices.
Kiosks
Tablets
PC/Mac
Smart TVs
Mobiles
Compare what truly matters — deployment speed, flexibility, analytics depth, and long-term value
| Criteria | Qwaiting | Qmatic | Qminder | Wavetec |
|---|---|---|---|---|
| Setup Time | Instant → 1 week (ready to use) | 3 months | 1–2 weeks | 1 Month |
| Pricing | $199 | $10K+ | $799/month | $10K+ |
| Customer Support | SLA < 1 hour, 24/7 support | No online support | SLA < 4 hours | No active support |
| Free Trial | 2 weeks | No | 2 weeks | No |
| Reporting | Detailed analytics + custom reports | Dashboard + basic | Dashboard + reporting | Outbound + basic reporting |
| Customization | Easily customizable and scalable | Limited | Limited | Basic but expensive |
Trusted by organizations across high-traffic service environments worldwide.
Switching queue management systems may sound complex, but with Qwaiting, the transition is structured, fast, and disruption-free.
We begin by understanding your existing queue workflow, locations, service types, and operational goals. This helps us configure Qwaiting to match your real-world environment.
Your queue structure, service categories, ticket flows, and staff roles are configured according to your operational needs, whether you run a single branch or multiple locations.
Qwaiting integrates with your existing tools such as appointment systems, CRM platforms, messaging channels, and displays, ensuring your operations continue without disruption.
Our cloud-based architecture allows most organizations to go live quickly, often within days, without heavy infrastructure changes or complex installations.
Your team receives guided onboarding and practical training so staff can confidently manage queues, monitor performance, and assist customers from day one.
Once you're live, our support team stays involved to ensure the system performs smoothly while helping you optimize workflows and customer experience over time.
People Served
Successful Migrations
Dedicated Support
Uptime Guaranteed
"We were previously using another queue management system, but transitioning to Qwaiting was seamless. Within just 7 days, we were fully operational across all 21 locations. The support team was incredibly responsive, and our customer wait times dropped by 40% in the first month. The switch was smooth, and the results exceeded our expectations."
Don't let outdated software slow you down. Join the modern era of customer flow management.
Our advanced Face Recognition System helps Government organizations manage queues, enhance security, and streamline customer flow. Trusted in over 120 countries to create faster, safer, and smarter experiences.
