This Is Who We Are
Qwaiting is a global leader in queue and customer journey management, trusted by 65,000+ organizations across 120+ countries.
Our Story
Qwaiting is a global leader in queue and customer journey management, trusted by 65,000+ organizations across 120+ countries. Every year, we power over 30 million customer experiences - helping businesses, governments, and institutions deliver faster service, reduce costs, and boost satisfaction.
From virtual queues and WhatsApp notifications to self-service kiosks, face recognition, and real-time analytics, we simplify complex journeys into seamless, measurable, and scalable experiences.
We don't just manage queues. We empower organizations to transform waiting into growth, loyalty, and opportunity.
Our History
A journey of innovation and growth
2018
Qwaiting founded, creating the online queue management solution.
2019
Launch appointment booking and QR code queue system, providing significantly faster time-to-market in covid-19 pandemic.
2020
Introduced a custom mobile app for staff.
2021
The solutions are sold to around 80+ countries and generate a high amount of revenue.
2022
Add on a new customer feedback feature.
2023
Creates a new brand image and better communicates its values and offerings to its target audience.
2024
Enhanced feedback system. Improved analytics and reporting for customer satisfaction and service quality.
2025
Face recognition introduced. Launched AI-powered face recognition for faster and secure queue check-in.
Our Mission
We empower organizations with intelligent, adaptable, and customer-centric queue management solutions that enhance experiences, improve efficiency, and drive measurable ROI across industries and regions worldwide.
Our Vision
To become the world's most trusted queue and customer journey management platform — enabling businesses of every size to deliver extraordinary, seamless, and scalable service experiences.
Our Core Values
The principles that guide everything we do
Continuous Learning
Encourage curiosity, adaptability, and a passion for growth.
Customer Satisfaction
We strive to exceed expectations at every point in time.
Show Care and Concern
We may deal with advanced technologies, but our greatest asset is people.
Integrity
We maintain honesty and clear communication in the workplace to build lasting relationships.
Confidentiality
We maintain clients' confidence at all times.
Growth
We always pursue professional growth.
Let's Get to Know Us
We provide a wide range of cloud-based solution customized to your specific requirements.
Queue Management Solution
Qwaiting automates the flow of customers and sends a customized notification when their turn arrives.
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Appointment Booking Solution
Customers can easily book their tickets online for the services 24/7.
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Virtual Queuing Solution
Customers use the Qwaiting app on their mobile phones to join a virtual queue for a service.
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QR Code Queue System
Customers use their mobile to scan a QR code and then receive important information about the queue on a digital display.
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Customer Feedback System
Qwaiting collects customers' reviews in real-time to improve services.
Learn MoreBoard of Directors
Leadership driving our vision forward
Rohit Garg
Director
Neeraj Gupta
Director
Why Choose Us?
Global Trust
6,5000+ deployments across 120+ countries, delivering 30M+ customer experiences annually.
Seamless Scalability
Works effortlessly across industries, branches, and geographies.
Frictionless Integrations
Easily connects with CRMs, APIs, and enterprise systems.
Omnichannel Advantage
The Only platform unifying Facial, WhatsApp, QR, Virtual, and On-Premise queues.
Actionable Insights
Real-time analytics to optimize operations, reduce costs, and boost ROI.
Proven Impact
Enterprises report up to 50% faster service and higher satisfaction scores.
