The Problem Faced by Saudi Healthcare to Streamline Long Queues
To eliminate long wait times, hospitals and clinics in Saudi Arabia encountered significant challenges. Patients frequently faced lengthy lines to consult a doctor, collect medications, or undergo simple tests. The waiting areas were crowded, causing frustration for many people. Doctors and nurses had difficulty managing their time properly with so many people waiting. Some of the major problems that Saudi healthcare faced were:Overcrowded Waiting Areas
Too many people waiting in one place created several issues. Patients felt uncomfortable due to inadequate seating and limited personal space. Families who came to support their loved ones also experienced confusion because of the insufficient seating. The overcrowding increased noise, making it difficult for patients and staff to communicate clearly.Confusion in Turn-Taking
Without a clear system to organize turns, patients were unsure when they would be called. This led to arguments and misunderstandings among patients and staff. This lack of organization made the entire process slower and more stressful for patients and employees.Frustration for Patients
Waiting for hours, especially when feeling unwell, caused frustration and anxiety among patients. Many felt ignored or unimportant because the system didn’t seem to care about their time or comfort. This dissatisfaction sometimes led patients to complain loudly or leave negative feedback, further adding to the pressure on healthcare providers.How Qwaiting Helped the Health Ministry Overcome the Problem
Long waiting lines at hospitals were a big problem for patients and staff in Saudi Arabia. People felt tired, confused, and upset while waiting for their turn to see the doctor. The Health Ministry wanted to fix this problem and make things easier for everyone. That’s when they started using Qwaiting, a smart healthcare system that organizes lines and helps people save time. With Qwaiting, patients didn’t have to sit in crowded areas or worry about missing their turn. The system worked like a guide and led to reduced wait times in hospitals.- Easy Check-In: Patients can check in upon arrival using a touch screen or their mobile phones. This gave them a digital ticket with their queue number and improved hospital patient flow
- Real-Time Updates: Instead of sitting and waiting without knowing when their turn would come, patients could see their position in line. This real-time queue update made it easier for patients to plan their time, reducing patient wait times effectively.
- Smart Scheduling: Qwaiting allowed the staff to schedule appointments better. This way, they could spread out the number of patients evenly throughout the day.
- Organized Queues: Qwaiting helped organize the lines so that patients always knew where to stand and when it was their turn. Instead of people rushing or guessing when they would be seen, the system made sure everyone got their turn fairly and in order.
