What is Qwaiting and who is it for?

Qwaiting is an advanced AI-powered queue management system that helps businesses reduce their customer wait times, manage walk-ins, and improve customer service across retail, healthcare, banking, government, education, and more.

How does Qwaiting improve customer experience and reduce wait times?

Qwaiting makes check-ins simple, manages virtual queues, shares live wait updates, and sends personalized alerts via SMS and WhatsApp so customers always know their place in the queue.

Is Qwaiting suitable for my industry or organization size?

Yes, with its highly scalable and flexible features, Qwaiting is suitable for all industries including retail, healthcare, government, education, banking, airports, and many others. It works for businesses of all sizes from small businesses to large enterprises.

What is included in the free trial and how do I get started?

The 14-day free trial offers full access to Qwaiting's core features like virtual queues, appointment booking, and live dashboards. No credit card needed. Simply sign up on the website, set up your location, and start managing queues in minutes.

How easy is it to integrate Qwaiting with existing systems?

Qwaiting offers ready APIs and supports seamless integration with CRMs, ERPs, and booking tools with no complex IT setup required. The support team provides 24/7 assistance to ensure a smooth transition.

What kind of support and onboarding does Qwaiting provide?

Qwaiting offers full onboarding including setup assistance, staff training, and best practices tailored to your industry. Whether you need a fast launch or hands-on guidance, the team ensures a smooth start.

How secure is Qwaiting?

Qwaiting is built with enterprise-grade security using encrypted 256-bit data transmission (SSL), secure cloud hosting, and strict access controls. The platform is fully GDPR-compliant, HIPAA-ready, and PCI DSS Level 1 certified.

Can Qwaiting be customized for my workflow or brand?

Yes. Qwaiting is fully customizable. Businesses can tailor workflows, queue logic, user roles, and branding including logos, colors, and messages to match their industry's exact needs.

What are the pricing plans for Qwaiting?

Qwaiting offers flexible pricing based on business size and needs. Plans start from $199/month per location with no device or user limits. Custom enterprise packages are also available.

Sistema de Reserva de Citas con Tecnología de IA

Deje que la IA se encargue de las reservas, reprogramaciones y cancelaciones con el inteligente software de reserva de citas con IA de Qwaiting.

Reduzca la carga de trabajo de reservas manuales en un 40%
Elimine las ausencias hasta en un 60% con recordatorios automatizados
Habilite la programación de autoservicio 24/7

Hablar con un Experto

Iniciar Prueba Gratuita

Citas Reservadas

12,480

40% Este mes

Reducción de Ausencias

60%

con recordatorios automatizados

El Costo Oculto de la Reserva Manual de Citas

Cuando las reservas dependen de llamadas telefónicas y registros manuales, el personal pierde tiempo, visibilidad y control sobre el flujo de visitantes. Así es como la programación manual le está costando a su negocio:

Dependencia del Teléfono y Agotamiento del Personal

Los equipos pasan horas respondiendo llamadas repetitivas de reservas en lugar de centrarse en tareas de alto valor.

Altas Tasas de Ausencias

Sin confirmaciones y recordatorios automatizados, las citas perdidas se vuelven predecibles.

Errores de Programación y Reservas Duplicadas

Los registros manuales aumentan los conflictos, las reprogramaciones y la fricción operativa.

Ineficiencia Operativa

Fugas y costos de la reserva manual en tiempo real

Tasas de Ausencias

Aumento observado en configuraciones manuales

+30%

Tiempo del Personal en Llamadas

Tiempo promedio respondiendo reservas a diario

7 Horas

Disponibilidad de Reservas

Limitación en el alcance al cliente

Horario Limitado

Convierta las Citas en una Ventaja Operativa

Deje que Kimi gestione las reservas en todos los canales para que nada se pierda y cada cita fluya hacia un único panel centralizado.

Mensajería por WhatsApp

Reserva en el Sitio Web

Mobile App

Kimi Chatbot

SMS

Self-Service Kiosks

Cómo funciona

Reserva hecha sin esfuerzo

Desde la selección del servicio hasta la confirmación, cada paso está automatizado, es claro y se completa en unos pocos toques.

🤖

¡Hola! Bienvenido a su asistente de reservas automatizado. ¿Cómo puedo ayudarle hoy?

📅 Reservar una cita 🔄 Reprogramar cita ❌ Cancelar

👤 Me gustaría reservar una cita

🤖

Por favor, seleccione un servicio:

🏥 Consulta general 🦷 Cuidado dental 👁 Examen de la vista 💉 Vacunación

👤 Consulta general

🤖

Por favor, seleccione una fecha y hora disponibles para la Consulta general:

Julio 2026

LMMJVSD

2930 12345 6789101112 1314 15 16171819 20212223242526 27282930311

10:30 AM 02:00 PM

👤 15 de julio a las 10:30 AM

🤖

Escriba su nombre, correo electrónico y número de teléfono para completar la reservación.

Nombre: John Doe

Email: john@example.com

Teléfono: +1 234 567 890

🤖

Por favor confirme los detalles de su reserva:

• Servicio: Consulta general
• Fecha: Julio 15, 2026
• Hora: 10:30 AM

¿Confirmar esta cita?

SÍ, Confirmar NO, Volver

👤 SÍ

🤖

🎉 ¡Reserva confirmada! Su cita ha sido programada. Aquí está la información de su ticket:

Ticket de Cita

QW-78392

ID de Referencia

Servicio:Consulta general

Fecha:Julio 15, 2026

Hora:10:30 AM

🤖

Por favor, ingrese su ID de referencia de cita:

👤 QW-78392

🤖

Por favor, ingrese su ID de referencia de cita para cancelar:

👤 QW-78392

🤖

Cita encontrada: Consulta general el 15 de julio a las 10:30 AM.

¿Qué le gustaría hacer?

🔄 Reprogramar ❌ Cancelar

👤 Reprogramar

🤖

Por favor, seleccione una nueva fecha y hora:

Julio 2026

1314151617 18 19

02:00 PM 04:30 PM

👤 Sábado 18 de julio de 2026 a las 02:00 PM

🤖

¿Reprogramar su cita para el sábado 18 de julio de 2026 a las 02:00 PM?

SÍ, Confirmar NO, Cancelar

👤 SÍ

🤖

🎉 ¡Reprogramado! Su cita ahora está programada para el 18 de julio de 2026 a las 02:00 PM. Le hemos enviado un SMS y correo de confirmación.

🤖

Cita encontrada: Consulta general el 15 de julio a las 10:30 AM.

¿Qué le gustaría hacer?

🔄 Reprogramar ❌ Cancelar

👤 Cancelar

🤖

¿Está seguro de que desea cancelar esta cita? Escriba SÍ para proceder, o NO para mantener su reserva.

SÍ, Cancelar NO, Mantener

👤 SÍ

🤖

❌ Cita cancelada con éxito. Se ha enviado un correo y SMS de confirmación para validar la cancelación.

Features of Qwaiting’s AI Appointment Booking

Designed to simplify booking, improve efficiency, and give your team full visibility across every channel.

Appointment Scheduling Automation

Automatically handles booking, rescheduling, and cancellations. No manual coordination required.

Omnichannel Booking Access

Customers can book via WhatsApp, website, mobile app, chatbots, SMS, or on-site kiosks; all synced in one system.

Real-Time Availability Control

System displays only available slots, preventing double bookings and scheduling conflicts.

Automated Confirmations & Reminders

Instant email and SMS confirmations with smart reminders to reduce no-shows.

Centralized Admin Dashboard

Manage all appointments, services, and locations from one unified user dashboard.

Multi-Location & Multi-Service Support

Easily handle multiple branches, departments, and service categories without any difficulty.

Schedule a Product Demo

Why Enterprises Trust Qwaiting With Their Data

In appointment management, every booking carries sensitive information. Qwaiting is built to protect it at every step.

Enterprise-Grade Security

ISO 27001–aligned infrastructure with end-to-end encryption and strict access controls.

Privacy-First Data Protection

GDPR-ready architecture with secure data handling across every touchpoint.

Encrypted Data at Rest & In Transit

All customer information is protected using advanced encryption protocols.

Audit Logs & Activity Tracking

Complete visibility into booking actions, changes, and system activity.

Secure & Compliant

Trusted by 500+ Global Enterprises

ISO 27001 GDPR HIPAA CCPA

40%

Admin Time Saved

25%

Fewer No-Shows

24/7

Booking Uptime

Faster Check-in

Integrations

Seamless Integrations for Effortless Appointment Management

Easily connect Qwaiting with your existing systems. Keep calendars, customer records, and scheduling workflows aligned for a smoother booking experience.

See All

Built for Enterprise Service Environments

Built for organizations that manage high appointment volumes, complex service flows, and demanding customer expectations.

Healthcare Networks

Hospitals, clinics, and diagnostic centers managing patient appointments across multiple departments and locations.

Banks & Financial Institutions

Branches handling advisory sessions, account services, and peak-hour walk-ins with structured scheduling.

Government Offices

Public service centers coordinating citizen appointments while reducing queues and administrative overload.

Education

Universities and schools managing structured time slots for student consultations and services.

See All Industries

Reseñas

4.5/5

4.5/5

4.2/5

4.3/5

4.8/5

Frequently Asked Questions

An AI-powered appointment booking system automates scheduling using intelligent workflows, real-time availability, and smart routing to match customers with the right service, location, or staff without manual coordination.

Qwaiting's AI chatbot, Kimi, analyzes booking availability, service rules, and customer preferences in real time, then books the optimal slot automatically. The system handles confirmations, reminders, and updates without staff intervention.

AI reduces no-shows through automated reminders, smart follow-ups via SMS or WhatsApp, easy rescheduling options, and predictive insights that flag high-risk bookings before they become lost revenue.

Yes. Customers can book, confirm, and receive updates directly through WhatsApp or SMS, creating a frictionless experience without downloading apps or visiting complex portals.

Yes. Kimi's real-time calendar synchronization ensures slots are instantly blocked once reserved, eliminating double bookings and scheduling conflicts across staff, services, and locations.

Absolutely. It centralizes scheduling across branches, applies location-specific rules, and provides enterprise-wide visibility while maintaining local flexibility.

Yes. The chatbot flow can be tailored to match your services, routing logic, brand tone, escalation paths, and operational requirements.

Yes. It integrates seamlessly with Google Calendar, Outlook, and leading CRM platforms, ensuring synchronized data across scheduling, customer records, and internal workflows.

Yes. Customers can reschedule or cancel instantly through automated links in SMS, WhatsApp, or email, reducing call volume and improving convenience.

Implementation typically takes days, not months. With cloud-based deployment and guided setup, organizations can go live quickly without complex infrastructure changes.