Queues are inevitable in retail. Yet, when shoppers wait and don’t perceive good service, the negative impact on the business and decline in loyalty of customers. Qwaiting helps retailers to manage queues effectively by turning waiting customers into profitable guests. We are global leaders in customer experience and queue management solutions.
Our integrated queue management system is scalable and flexible enough to enhance any in-store process, from check out to customer service. Built for speed, convenience, and control, it enables customers to join a queue before arriving at the store or use other channels of communication to book appointments with staff.
It is not just a simple queue management system, but an entire service management solution that provides a way to communicate to shoppers and customers within your stores, outside the stores, and at events.
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